Resident Services Manager

About Us

RAM Partners, LLC, is a full-service real estate management company that manages more than 80,000 apartments throughout the United States. We specialize in multi-family community management for a variety of third-party owners. We are a service-oriented, hands-on company. Our brick and mortar are our people. 

Compensation: $26 to $28  per hour

Overview

Hebron 121 Station is looking for an experienced Resident Services Manager to support the resident services office. This position will work directly with the Property Manager to support the Resident Services office and activities. 

Making a career change or taking on a new role is a big decision. Here are some of the perks RAM has to offer:

Competitive compensation which includes bonuses outlined by the property's commission structure.

• 15 days of paid time off per year (prorated based on your start date)
• 9 paid holidays and 1 floating holiday per year
• Medical, dental and vision insurance
• 401k with employer match
• Company paid life insurance
• Company paid short term and long-term disability after 1 year of service

Responsibilities

• Generate interest about your community’s unique features and benefits – and highlight what sets it apart from other properties
• Communicate professionally and address all resident concerns
• Issue lease violations and assist Property Manager with resolutions
• Complete resident move-out statements and monthly write offs
• Conduct preparations for lease renewals and resident transfers
• Prepare and maintain resident log for concerns and services provided
• Serve as a resource for residents and provide appropriate community resources
• Build lasting relationships to retain and gain residents
• Use attention to detail skills to perform required office administrative tasks
• Coordinate fun activities for residents  

Qualifications

• High School Diploma or equivalent, college degree is a plus
• Valid Driver’s License is required
• Excellent verbal and written communication skills
• Proficiency in Microsoft Office (Word, Excel)
• Previous experience with multi-family industry software and systems
• Able to multitask and meet deadlines in a timely manner
• Willing to work flexible schedule including weekends
• Legal authorization to work in the United States

RAM Partners, LLC is an equal opportunity employer, and we’re proud to support and celebrate diversity in the workplace. We are committed to equal consideration for all qualified applicants regardless of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable law. If you have a disability and need an accommodation or assistance with the application process and/or using our website, please email Talent Acquisition Partner at talent@rampartnersllc.com. RAM Partners, LLC is a drug-free workplace.