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Benefits:
- Fun Environment
- Employee discounts
- Flexible schedule
If you're looking for a summer job, this is for you!
This is a seasonal position running from May through August.
Job Summary:
We call this position our Hospitality Hero! This person plays a key role in ensuring a smooth and enjoyable experience for guests by performing multiple duties in the front-of-house area. This position includes greeting guests, taking orders, delivering food, handling Point of Sale transactions, and ensuring a welcoming environment. A combination of excellent customer service, organizational skills, and multitasking ability is essential for this role.
Key Responsibilities:
Reception Duties:
Reception Duties:
- Guest Greeting and Seating:
- Greet guests with a friendly and professional attitude as they enter the venue.
- Answer phones, and assist guests with inquiries regarding services.
- Guest Experience:
- Provide information about menu items, daily specials, or promotions.
- Ensure a positive first impression by maintaining a clean and organized reception area.
- Communicate effectively with the kitchen and service staff regarding guest needs.
Food Runner Duties:
- Deliver Food to Guests:
- Retrieve prepared food from the kitchen and deliver it to the correct table or guest in a timely and efficient manner.
- Ensure that food is presented attractively and accurately, and check that the order is correct before delivery.
- Assist guests with any requests (e.g., additional condiments, drinks) during food delivery.
- Guest Interaction:
- Ensure that guests have everything they need for an enjoyable meal, such as utensils and napkins.
- Respond to any concerns or requests in a professional and friendly manner.
- Food Safety and Cleanliness:
- Ensure that food is delivered at the appropriate temperature and is handled in accordance with health and safety guidelines.
- Assist with keeping the dining area clean, including clearing empty dishes and wiping down tables.
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Cashier Duties:- Process Transactions:
- Handle payments for food services and merchandise accurately and efficiently.
- Manage and maintain the register area, ensuring that it is organized and free of clutter.
- Order and Payment Assistance:
- Take customer orders when needed and accurately input them into the system.
- Provide assistance to guests during the checkout process, answering questions and ensuring they are satisfied with their experience.
- Sales and Promotion Support:
- Assist with promoting special offers, loyalty programs, or upsell additional items (e.g., drinks, desserts).
- Ensure that all payments are properly documented and accounted for.
- Process Transactions:
- Additional Responsibilities:
- Assist with other duties as needed, such as restocking supplies, assisting with setup/cleanup, or running errands.
- Maintain cleanliness and organization in all areas of responsibility.
- Ensure the workplace is compliant with health, safety, and company standards.
- Skills and Qualifications:
- High school diploma or equivalent preferred.
- Previous experience in customer service or hospitality is a plus.
- Strong communication and interpersonal skills.
- Ability to multitask and remain calm and efficient during busy periods.
- Knowledge of cash register systems or point-of-sale (POS) systems is a plus.
- Ability to work in a fast-paced environment and handle guest concerns with professionalism.
- Excellent attention to detail and organization skills.
- Physical Demands:
- Ability to stand and walk for extended periods of time.
- Ability to lift and carry heavy trays or items (up to 30 lbs).
- Ability to bend, stoop, and reach when needed.
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Working Conditions:- Work is performed in a fast-paced restaurant or entertainment environment.
- The position requires customer-facing interaction, and the work environment may be noisy or busy during peak hours.
- Flexibility to work evenings, weekends, and holidays as needed.
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