Why choose us?

Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand!

At Albertsons Companies, we are looking for someone who’s not just seeking a job, but someone who wants to make an impact. In this role, you’ll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that’s constantly evolving.

Position Summary

The Service Operations Assistant supports the Service Operations Manager in overseeing front-end operations, customer service functions, Drive Up & Go execution, associate development, and daily store operations. This position helps ensure exceptional customer service, efficient checkout performance, labor utilization, and operational excellence while maintaining compliance with company policies and procedures. The Service Operations Assistant assumes leadership responsibilities when the Service Operations Manager is unavailable.

Key Responsibilities Customer Service & Store Experience

Promote a customer-first culture and deliver exceptional service throughout the store.
Assist in resolving customer concerns, complaints, and service recovery situations promptly and professionally.
Support customer service initiatives that improve the overall shopping experience.
Monitor front-end conditions to ensure a clean, organized, and welcoming environment.
Build positive relationships with customers and associates.

Front-End Operations

Assist in overseeing cashiering, courtesy clerk, self-checkout, and customer service desk operations.
Support efficient customer flow and help minimize checkout wait times.
Monitor service levels and assist with staffing adjustments throughout the day.
Ensure compliance with cash handling procedures, till accountability, and operational standards.
Support execution of company promotions, programs, and operational initiatives.

Drive Up & Go Operations

Assist with daily Drive Up & Go operations to ensure timely and accurate order fulfillment.
Monitor order accuracy, productivity, and customer satisfaction metrics.
Support training and development of Drive Up & Go associates.
Help maintain efficient workflows to support digital sales growth.
Ensure compliance with company standards and procedures for online order fulfillment.

Leadership & Team Development

Provide direction, coaching, and support to front-end and service operation associates.
Assist with training, onboarding, and development of new employees.
Reinforce service standards, operational procedures, and company expectations.
Foster teamwork, accountability, and a positive work environment.
Support leadership in recognizing and developing high-performing associates.

Operational Support

Assist with labor planning, scheduling support, and productivity management.
Monitor department conditions and identify opportunities for operational improvement.
Support cash office activities and adherence to financial controls.
Help ensure store readiness for promotions, seasonal events, and company initiatives.
Assist with communication of operational priorities and store goals.

Safety & Compliance

Ensure compliance with company policies, procedures, and safety standards.
Promote workplace safety and proper operating practices.
Support incident reporting and documentation processes.
Help ensure associates complete required training programs.
Maintain confidentiality and security of customer and company information.

Store Leadership Support

Support store leadership in achieving operational and customer service objectives.
Serve as manager-in-charge when assigned.
Participate in store meetings, training sessions, and operational planning activities.
Assist with execution of company programs and strategic initiatives.
Collaborate with department managers to support overall store performance.

Minimum Qualifications

High school diploma or equivalent.
Previous retail, customer service, or leadership experience preferred.
Strong customer service and interpersonal skills.
Effective communication, organizational, and problem-solving abilities.
Ability to manage multiple priorities in a fast-paced retail environment.
Ability to work flexible schedules, including evenings, weekends, and holidays.

Physical Requirements

Ability to stand and walk for extended periods.
Ability to bend, reach, lift, and perform repetitive motions throughout the workday.
Ability to lift and carry up to 50 pounds regularly and heavier loads with assistance when necessary.
Ability to move throughout all areas of the store safely and efficiently.
Ability to work in a fast-paced retail environment with changing priorities.

Desired Competencies

Customer focus
Leadership and team development
Front-end operations knowledge
Drive Up & Go operations
Communication and interpersonal skills
Problem-solving and decision-making
Labor and productivity awareness
Organization and attention to detail
Accountability and dependability
Adaptability and teamwork

The Service Operations Assistant plays an important role in supporting front-end excellence, customer satisfaction, digital fulfillment services, and associate development while helping ensure efficient store operations and achievement of departmental and store-wide goals.

We also provide a variety of benefits including:

Competitive wages paid weekly

· Access to up to 50% of your earned wages before payday, via our partnership with Stream

Associate discounts
Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
Time off (vacation, holidays, sick pay). For eligibility requirements please visit myACI Benefits
Leaders invested in your training, career growth and development
An inclusive work environment with talented colleagues who reflect the communities we serve

Our Values – Click below to view video: ACI Values

Albertsons Companies is at the forefront of the revolution in retail. Committed to innovation and fostering a culture of belonging, our team is united with a unique purpose: to bring people together around the joys of food and to inspire well-being. We want talented individuals to be part of this journey!

Locally great and nationally strong, Albertsons Companies (NYSE: ACI) is a leading food and drug retailer in the U.S. We operate over 2,200 stores, 1,732 pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing plants across 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, ACME, Shaw’s, Tom Thumb, United Supermarkets, United Express, Randalls, Albertson’s Market, Pavilions, Star Markets, Market Street, Carrs, Haggen, Lucky, Amigos, Andronico’s Community Markets, King’s, Balducci’s, and Albertson’s Market Street.

Our vision is to be a retail leader admired for national strength with deep local roots, offering an easy, fun, friendly, and inspiring experience, no matter how customers choose to shop with us. We celebrate the rich diversity of the communities we serve, and strive to create a workplace where everyone has equal access to opportunities and resources, and can fully contribute to their and our company’s success.

Bring your flavor

Building the future of food and well-being starts with you. Join our team and bring your best self to the table.

Disclaimer

The above statements are intended to describe the general nature of work performed by the employees assigned to this job and are not the official job description for the position. All employees must comply with Company, Division, and Store policies and applicable laws. The responsibilities, duties, and skills of personnel may vary within store and/or from store to store and the official job description will be provided during the application process.

Albertsons is an Equal Opportunity Employer

This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or on any other basis prohibited by law. Consistent with applicable state and local law, the Company will consider for employment qualified applicants with arrest and conviction records.

We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at 1-888-255-2269(option #4).

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