Technical Writer

Description

Are you looking to grow your career and join a dynamic company? Cedar Point Federal Credit Union is hiring for a Technical Writer. The Technical Writer is responsible for creating clear, accurate, and user-focused documentation that improves operational efficiency, compliance readiness, system understanding, and member service quality. This role collaborates with subject matter experts across departments to develop and maintain internal procedures, process guides, system documentation, training materials, and member-facing instructions.

Duties & Responsibilities:

• Develop, write, and maintain internal operating procedures, process workflows, and policy documentation.
• Translate complex financial, regulatory, and technical information into clear, accessible content.
• Create and update user guides, job aids, knowledge-based articles, FAQs, and training materials.
• Produce documentation for new or updated core systems, digital banking tools, LOS/LMS platforms, and other credit union technologies.
• Ensure documentation aligns with credit union standards, branding, and tone.
• Collaborate with subject matter experts in various departments to ensure procedures and information are accurate.
• Create, edit, and manage all internal forms.
• Document processes in alignment with NCUA, BSA/AML, and internal audit requirements.
• Edit content for clarity, accuracy, grammar, and adherence to credit union standards.
• Ensure documents remain current as systems, procedures, and regulations change.
• Support the rollout of new systems, software updates, and operational processes by producing accompanying documentation.
• Complete required and recommended educational courses, follow all rules and regulations applicable to job function, including but not limited to the Bank Secrecy Act.
• All other duties as assigned

Requirements

• Bachelor's degree in communication, English, Information Systems, or related field.
• Two to four years of technical writing experience (financial services or software preferred)
• Excellent written and verbal communication skills
• Strong ability to translate technical and operational concepts for varied audiences
• Strong attention to detail and organizational skills
• Excellent written and verbal communication skills
• Ability to use various software platforms, including MS Office, Adobe, etc.
• Ability to work in a fast-paced environment and multitask
• Experience with a financial institution, preferred