Order Management Specialist

Since 1965, Stoneridge has designed and manufactured advanced, award-winning technologies including driveline and transmission actuation systems, vision systems, emissions control systems, safety systems, and security and monitoring systems for vehicle OEMs in the commercial vehicle, automotive, off-highway and agricultural vehicle markets. We’re focused on the areas of greatest market need – both today and tomorrow. Our core products and technologies are aligned with industry megatrends including safety and security, vehicle intelligence, fuel efficiency and emissions. Join the Stoneridge Team as we continue to build upon our strong history and reputation for quality products to deliver innovative products and systems that address a need, exceed our customers’ expectations, and motivate our team.

JOB SUMMARY:

Manage all incoming customer demand data to ensure accuracy and visibility for scheduling of external supplier component releases and internal production scheduling. The overarching goal of this role is to build positive and productive customer relationships.

PRINCIPLE RESPONSIBILITIES:

• Process and track customer sales order releases and follow-up, as required, to ensure timely deliver of finished goods to customers
• Utilize customer specific systems and tools, as necessary, to support and manage demand data, product pricing, and other customer communications
• Respond to customer inquiries or complaints regarding SRI products or services
• Maintain records and files for assigned customer accounts
• Assist material planning and production scheduling in the maintenance of appropriate inventory levels, such that products are delivered on-time and at standard cost
• As necessary, actively negotiate and identify potential solutions to customer concerns
• As necessary, provide sales forecast data to SRI sales and commercial teams
• Assist plant in forecasting to support budget/financial planning

EDUCATION, EXPERIENCE AND KNOWLEDGE:

• High School Diploma or equivalent
• Excellent written and verbal communication skills
• Understanding and familiarity of computerized invoicing, scheduling, shipping, and accounts receivable
• Knowledge of production and inventory control procedures
• Ability to negotiate and identify potential solutions to customer concerns
• Highly organized
• Able to work independently, managing projects and processes with focus on time sensitivity and result accuracy
• Exhibit competent ability to work within planning and analysis software systems

LOCATION AND TRAVEL REQUIREMENTS:

This role is based in Lexington, OH and would require minimal to no travel.

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Stoneridge is an Equal Employment Opportunity Employer. We do not discriminate against any applicant or employee based on race, color, religion, national origin, gender, age, sexual orientation, marital status, mental or physical disability, genetic information, veteran status or any other characteristic protected by the applicable laws in the countries we operate. Stoneridge also prohibits harassment of applicants or employees based on any of these protected categories.