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Responsible for working with all business units within the bank as well as with bank customers to prevent, detect and respond to fraud events. Assists the Fraud Operations Officer in investigating fraud events and developing new controls and procedures relative to fraud. Keeps detailed records of suspicious activity, performs trend analysis and communicates threats to Fraud Officer with recommendations.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Review transactions to identify suspicious items then work with bank personnel and customers to validate activity and prevent losses.
Prepares/oversee the preparation of reports relative to monitoring or investigating fraud.
Participates in or supports projects related to fraud detection, prevention or root cause analysis as assigned.
Communicates with internal and external customers on fraud issues and problem resolutions.
Establishes good relationships with other departments within the bank as well as Federal, State, local, law enforcement agencies, and other financial institutions.
Assists with developing and delivering employee training and security awareness programs.
Completes on-line compliance training as required.
Performs other duties as required.
MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED
- Bachelor’s Degree or practical knowledge of job area obtained through prior relevant experience.
- Understanding of consumer and commercial banking, online banking/mobile banking, loan processing and card services.
- Solid problem-solving skills and ability to make swift, sound judgments with minimal oversight.
- Ability to think out of the box and recommend feasible solutions under the circumstances.
- Exceptional documentation and process management skills.
- Excellent verbal and written communication skills.
- Excellent inter-personal and partnering skills to facilitate effective working relationships.
- Able to adjust to a rapidly changing environment.
- Strong analytical, research and attention to details skills.
- Able to work independently and as part of team.
- Able to manage multiple tasks or projects.
- Planning and organizational skills.
- Self-directed and results driven with demonstrated ability to capture and document the needs of the business.
- Strong Technical Skills and proficiency in launching applications and maneuvering in a Windows based environment.
- Self-starter who proactively seeks learning and development opportunities.
PHYSICAL DEMANDS… The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear. The employee is frequently required to stand; walk and sit. The employee is occasionally required to reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision and distance vision.
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.
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