Business Assistant II

Business Assistant/Treatment Coordinator, Dental Office – Full Time

O'Donnell Family Dentistry | Lexington, KY

Be the first smile they see—and the reason they return.
 

At O'Donnell Family Dentistry, our front office is the heart of our practice, and we’re searching for a warm, detail-oriented Patient Coordinator to help us deliver the same outstanding experience that has earned us glowing reviews and a loyal patient base. Our team is known for its friendly energy, strong teamwork, and a deep commitment to caring for every patient like family—including those with special needs and individuals from our community partners. You’ll work alongside a group that values support, encouragement, and good laughs as much as precision and professionalism. If you’re organized, love people, and want to help create a smooth and welcoming visit from the first phone call to check-out, this is the role for you.

Pay: Commensurate with experience and skills

Benefits Include:

We offer the kind of benefits that let you care for others and yourself—solid health coverage, up to four weeks of PTO to live your life, a 401(k) that’s “future-you” approved, and a team culture that lifts you up, helps and encourages you to grow in your career, and makes the workday feel a little lighter.

• Health, Dental, and Vision Insurance—and so much more!
   Take care of your smile (and everything else) with coverage that’s worth bragging about.
• Paid Time Off (accrue 2 to 3 weeks per year based on tenure) + 6 Paid Holidays—hello, work-life balance!
   Because life’s too short not to enjoy a long weekend, a beach day, or a good old-fashioned do-nothing day.
• 401(k) Program
   Plan for your future self—the one who’s sipping coffee on a porch somewhere, feeling grateful you started now.
• On-the-job training
   We’ll set you up for success with real training, not just with a “figure it out and good luck” method.
• Supportive, team-driven office culture
   Work with people who have your back, celebrate your wins, and never let you eat birthday cake alone.

What You’ll Do:

Yes, you’ll be knee-deep in phone calls, insurance codes, and payment postings—but if you can do all that and make people feel like VIPs while doing it, you're exactly who we're looking for!

• Greet and check in patients, helping them feel welcomed and at ease
   You’re the first smile they see—and the reason they relax before the appointment even starts.
• Answer a multi-line phone system and schedule appointments
   Think of yourself as an air-traffic controller for smiles—keeping schedules on point and patients happy.
• Verify insurance eligibility and pre-authorize benefits
   You’ll decode insurance plans like a pro (no secret handshakes required) and make sure patients know what’s covered before they even ask.
• Guide patients through financial arrangements and treatment scheduling
   Because sometimes dentistry needs a translator—and you’re the friendly guide making it all make sense.
• Collect and post payments from patients and insurance companies
   You’ll keep the numbers in check without making it feel like a math class—because billing should be smooth, not stressful.
• Answer questions with clarity, professionalism, and empathy
   You’re the calm, kind voice patients remember—the one who makes everything (even root canals) sound a little less scary. Sometimes this will include adding codes to the ledger to attach to the treatment plan.

What You Bring:

You’re the glue at the front desk—part problem-solver, part people-person, and always the one with the smile that keeps the day moving. Quick on the phone, calm under pressure, and always ready with a kind word, and the kind of teammate who jumps in without being asked sums you up perfectly.

• High school diploma or equivalent (higher education preferred)
• Minimum of 2 years’ experience in a dental administrative role
• Knowledge of dental insurance processes and verification
• Experience with dental software (Dentrix, Eaglesoft, Denticon, etc.)
• Strong attention to detail and excellent communication skills
• A collaborative, can-do attitude and a desire to make each patient feel valued

Think you’ve got the personality, hustle, and heart to be the face of our front desk? We’d love to meet you—apply today and let’s get this started!