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Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
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Job Summary
Under the supervision of a licensed clinician, the Certified Ophthalmic Assistant (COA) supports the delivery of comprehensive eye care in an outpatient clinic and/or procedural setting. This role combines hands-on patient care, diagnostic testing, clinical support, and administrative responsibilities to help ensure an efficient and positive patient experience.Does this position require Patient Care?
Yes
Essential Functions
-Conducts a variety of vision and ocular tests, imaging studies, and assessments to prepare patients for comprehensive eye examinations.
-Identifies and administers diagnostic ophthalmic medications and eye drops in accordance with established protocols and clinician direction.
-Prepares for and assists with minor ophthalmic procedures, including medical laser treatments, injections, cryotherapy, and oculoplastic procedures, under the supervision of an ophthalmologist.
-Obtains and documents vital signs as needed for procedures and other clinical purposes.
-Ensures exam rooms and clinical areas are appropriately stocked with necessary medical and ophthalmic supplies.
-Cleans, calibrates, and performs routine maintenance on ophthalmic equipment in accordance with manufacturer recommendations and hospital infection control standards.
-Handles, stores, and transports specimens, instruments, and medications in accordance with established safety and clinical protocols.
-Supports administrative functions such as patient call triage and in-basket management, as assigned.
-Provides coverage across ophthalmology services and locations as needed to support department operations.
-Follows hospital policies and applicable federal, state, and local regulations, as well as Joint Commission and other applicable standards.
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Qualifications
Education
High School Diploma or Equivalent required
Can this role accept experience in lieu of a degree?
No
Licenses and Credentials
Certified Ophthalmic Assistant (COA) ā Joint Commission on Allied Health Personnel in Ophthalmology (JCAHPO) required
Experience
Minimum of 6 months of experience in a supervised ophthalmology clinic or completion of the International Council of Accreditation (ICA) Assistant-level training program required
Knowledge, Skills and Abilities
Foundational knowledge of ocular terminology, eye anatomy and physiology, common ocular diseases and disorders, ophthalmic procedures, and pharmacology.
Strong interpersonal and customer service skills, with the ability to build positive relationships with patients, families, and members of the care team.
Ability to provide age-appropriate care and adapt communication and support to meet patientsā individual needs.
Strong verbal and written communication skills.
Ability to manage multiple priorities and adapt effectively in a fast-paced, high-volume clinical environment.
Comfortable working independently while collaborating effectively with physicians and other members of the care team.
Strong critical thinking and problem-solving skills, with the ability to make appropriate decisions within the scope of practice.
Proficiency with computers and Microsoft Office Suite.
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Additional Job Details (if applicable)
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Remote Type
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Work Location
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Scheduled Weekly Hours
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Employee Type
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Work Shift
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Pay Range
$28.40 - $42.83/Hourly
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Grade
4
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EEO Statement:
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Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership ālooks likeā by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
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