IT Vendor Manager

Job Description

Typical duties may include but are not limited to:

• Provides operational oversight of Information Technology vendor management, contract administration, software portfolio management, renewals, and third-party technology risk review processes.
• Participates in the planning, development, and implementation of departmental goals, policies, procedures, and initiatives related to technology procurement, vendor management, contract lifecycle management, and compliance.
• Collaborates with appropriate university departments and stakeholders to coordinate technology contracts, vendor engagements, procurement activities, and related review processes.
• Serves as the primary point of contact for strategic vendor relationships and technology contracts. Monitors vendor performance, coordinates vendor reviews, and collaborates with stakeholders to address issues and ensure contract compliance.
• Supports technology sourcing activities, including vendor evaluations, contract negotiations, renewals, and procurement activities, while identifying opportunities to improve contract terms, optimize software licensing, consolidate solutions, and support effective use of university resources.
• Partners with Information Technology leadership and Finance to support budget planning, forecasting, renewal planning, and management of technology expenditures.
• Coordinates technology risk and compliance activities, including the Higher Education Community Vendor Assessment Toolkit (HECVAT) process, and supports the review of vendor security, privacy, accessibility, and compliance documentation.
• Establishes and maintains procedures, workflows, reports, dashboards, and documentation to support vendor management, contract administration, software portfolio management, and technology risk coordination.
• Provides reports and recommendations to Information Technology leadership regarding vendor performance, contract status, renewals, technology risks, software utilization, cost trends, and opportunities for improvement.
• Responsible for ensuring that all programs and activities comply with university, state, and federal regulations.
• Tracks annual and multi-year budget needs for technology products and services, including planned renewals, anticipated increases, new contractual obligations, and potential savings opportunities.

Other Duties:

• Performs other job-related duties as assigned.

Additional Job Description

Required Qualifications:

• This position requires either six years of directly related full-time experience or, as an alternative, a Bachelor’s degree from an accredited institution and two years of full-time experience directly related to the job functions.
• Experience operating a personal computer and proficient with Microsoft Office (Word, Excel, Access, PowerPoint, Publisher, and Outlook).
• Any appropriate combination of relevant education, experience, and/or certifications may be considered.

Preferred Qualifications:

• Master's Degree from an accredited institution in Information Technology.
• 5 years experience in technology procurement, including vendor management, technology contracts, and software licensing.
• Experience with procurement processes, contract routing, purchase requisitions, purchase orders, and renewals.
• Experience reviewing technology contracts, vendor quotes, licensing terms, renewal proposals, statements of work, or service agreements.
• Experience in higher education, government, or another public-sector environment.
• Experience supporting RFP, RFI, sole-source, contract renewal, contract amendment, vendor negotiation, or competitive sourcing processes.

Knowledge, Skills, & Abilites:

• Proven ability to think strategically and approach challenges with creativity.
• Demonstrated track record of reliability, meeting goals, and holding oneself accountable.
• Strong interpersonal skills and experience working effectively across teams.
• Ability to analyze costs, contracts, vendor performance, product utilization, and business needs to support decision making.
• Knowledge and understanding of management principles, practices, and standards, as applied to public institutions.
• Employee development and performance management skills.
• Strong interpersonal skills, flexibility, and customer service orientation.
• Strong analytical and critical thinking skills and the ability to analyze, summarize, and effectively present data.
• Skill in examining and evaluating operations and developing and/or redesign operating strategies, systems, and procedures.
• Excellent oral and written communication skills and the ability to interact effectively with a wide variety of people.
• Ability to foster a cooperative work environment and work effectively in a team environment.
• Ability to supervise and train assigned staff.
• Ability and skill in data analysis and metrics.

Institutional Values & Behavioral Expectation

In this role, the successful candidate will be expected to:

• Seek out new approaches to improve outcomes; remain open for feedback and new ideas.
• Lead with integrity; consistently produce high-quality work; persevere to overcome obstacles to meet deadlines and achieve deliverables.
• Share information and insights thoughtfully; build partnerships across departments; communicate respectfully; support colleagues to achieve common goals.

Pay Grade 19

FGCU is a State University System of Florida member and an Equal Opportunity and Equal Access employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or protected veteran status.