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Job DetailsJob Location: Botetourt, Alleghany, Counties and Lexington City - Lexington, VA 24450Position Type: Full TimeSalary Range: $50,000.00 - $60,000.00 Salary/yearPosition Summary / Purpose: Create high levels of customer satisfaction by exceeding their expectations and fulfilling the company鈥檚 contractual obligations through the timely and profitable delivery of our restoration services. Exceed established restoration performance standards through continuous process improvement and training and development of restoration staff. 聽 Principle Duties and Responsibilities: 聽 路聽 聽 聽 聽 聽Knowledge of Xactimate and Drybook (preferred) 聽 聽 聽 聽 聽 Meet聽targets for quality ratings and customer satisfaction 路聽 聽 聽 聽 聽Maintain sufficient production capacity through staffing, equipping, and supplying the service divisions 路聽 聽 聽 聽 聽Maintain market leadership through continuous implementation of state-of-the-art technology as it pertains to聽our services. 路聽 聽 聽 聽 聽Coordinate/Assist the Project Coordinator with scheduling聽technicians, laborers, and subcontractors 路聽 聽 聽 聽 聽Schedule jobs and maintain project and profitability聽efficiency 路聽 聽 聽 聽 聽Maintain timely and accurate flow of production reporting from field operations to administration. 路聽 聽 聽 聽 聽Effectively train production staff to meet聽goals for quality, profitability, and customer satisfaction 路聽 聽 聽 聽 聽Perform restoration work as needed 路聽 聽 聽 聽 聽Ensure聽clear communication with the warehouse and fleet manager on vehicle maintenance and聽with inventory and equipment supply levels.聽 路聽 聽 聽 聽 聽Oversee/write job estimates 路聽 聽 聽 聽 聽Assist in interviewing, hiring, training, disciplining, and discharging employees that directly or laterally report to you.. 路聽 聽 聽 聽 聽Meet with homeowners, agents, and adjusters as needed and required 路聽 聽 聽 聽 聽Review job costing on completed work 聽 聽 聽 聽 聽聽Communicate with customers and conduct in-home inspections as needed Additional Duties and Responsibilities: 聽 路聽 聽 聽 聽 聽Attend and assist in conducting company meetings 路聽 聽 聽 聽 聽Participate in community-related organizations 路聽 聽 聽 聽 聽Attend trade seminars, training classes, and workshops QualificationsPerformance Competencies: Good Oral & Written Communication Strong Team Building, Leadership, and Mentoring Skills Ability to Plan and Organize Ability to have Constructive Confrontation and provide feedback to individuals and groups Dependability Able to learn and excel with new Technology Education and Experience: High School or GED Four (4) to five (5) years of experience in the cleaning/restoration industry or an Associate (2-year) degree in a business-related field.聽 Team leader or supervisory responsibility experience is preferred. Technical Skills: Advanced technical skills, experience, and certification in the areas of services the company provides.聽 Computer Skills: Demonstrates intermediate to advanced proficiency in the use of computers and computer software Experience with Xactimate or another service estimating software is a plus Certificates, Licenses and Registrations: None is required for this position but IICRC or OSHA certifications are a plus. Physical Demands: 聽The physical demands described below are representative of those that must be met to successfully perform the essential functions of this job.聽 Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle or feel, reach with hands and arms, and talk or hear.聽 The employee is frequently required to stand, sit, and walk for long periods.聽 The employee must regularly lift and/or move up to 10 pounds and frequently lift and/or move up to 25 pounds.
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