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TwinSpires is the premier online horse racing wagering platform in the United States. TwinSpires is owned and operated by Churchill Downs, Inc., and is the official online betting partner of the Kentucky Derby, bringing you more than 148 years of wagering experience. Players can wager through the TwinSpires desktop, mobile, and app-based advance-deposit wagering platforms as well as at retail locations and race tracks across the country.
JOB SUMMARY
The Bloodstock Research Department Supervisor leads the Brisnet Research team and is responsible for the accuracy, completeness, and quality of the pedigree and race information that powers the Brisnet database and its customer-facing handicapping and pedigree products. This position drives continuous improvement, data quality standards, operational efficiency, and data-driven decision making. The Supervisor serves as the primary owner of pedigree and race data quality and partners closely with Product, Development, Customer Service, and eCommerce teams. As both a people leader and hands-on subject-matter expert, the Supervisor establishes the team’s standards, develops staff, owns departmental quality and production KPIs, and ensures the research function scales effectively to support product growth and platform modernization.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Oversee daily research operations, including pedigree verification, race information research, data entry, and error resolution; serve as the final escalation point for complex or conflicting pedigree and race data questions.
- Research pedigree and race information from domestic and international sources, including online registries, stud books, official racing publications, and industry databases.
- Investigate and resolve data discrepancies, tracing conflicting information back to authoritative sources and documenting corrections.
- Perform and oversee accurate, timely data entry of pedigree and race information into the Brisnet database.
- Establish and enforce data quality standards, verification procedures, and accuracy benchmarks for all pedigree and race information entered into the database.
- Conduct regular quality audits of team output; identify error trends and implement corrective training or process changes to prevent recurrence.
- Monitor source reliability and maintain approved research sources for domestic and international pedigree and race data.
- Lead, coach, and develop team members through performance management, training, workforce planning, and staffing initiatives that support operational and business objectives.
- Manage workload distribution, scheduling, and resource allocation to meet daily production deadlines and seasonal demand peaks tied to the racing calendar.
- Maintain research documentation, SOPs, training materials, and escalation frameworks; provide coaching and feedback to ensure consistency and accuracy across the team.
- Develop and maintain research processes and data handling procedures aligned with product requirements and industry best practices.
- Create and monitor departmental KPIs, including accuracy rates, error correction turnaround, production throughput, and customer-reported data issues; report performance and recommendations to management.
- Analyze customer feedback and reported data errors to identify systemic issues and prioritize corrections.
- Identify opportunities to automate, streamline, and improve research workflows through technology and process enhancements that increase efficiency and data quality.
- Proactively monitor changes in international registries, naming conventions, racing jurisdictions, and data sources that affect research accuracy.
- Support platform and product modernization initiatives by ensuring underlying pedigree and race data meets evolving product requirements.
- Collaborate continuously with Product, Development, Customer Service, and eCommerce teams to align data quality with customer-facing product needs.
- Communicate clearly, both orally and in writing, with technical teams, management, staff, and customers regarding data questions and corrections.
- Other duties as assigned by Management.
REQUIRED SKILLS AND ABILITIES
- Strong knowledge of the horse racing and bloodstock industries, including pedigree conventions, race conditions, breeding practices, and international racing jurisdictions.
- Advanced research skills with the ability to utilize pedigree databases, stud books, breed registries, official racing publications, and other industry resources.
- Exceptional attention to detail and commitment to data accuracy.
- Ability to identify, investigate, and resolve discrepancies in complex data sets.
- Strong analytical and critical thinking skills, including the ability to evaluate conflicting information and make sound decisions.
- Demonstrated leadership, coaching, and employee development capabilities.
- Strong organizational, time management, and prioritization skills.
- Effective verbal, written, and interpersonal communication skills.
- Ability to work collaboratively across departments and with both technical and non-technical stakeholders.
- Proficiency in Microsoft Office applications, particularly Excel and Word.
- Experience working with databases, research tools, and data entry systems.
- Ability to adapt to changing business priorities and work flexible schedules when needed.
EDUCATION AND EXPERIENCE
- High school diploma or equivalent required.
- Bachelor's degree preferred, or an equivalent combination of education and relevant industry experience.
- Minimum of three (3) years of experience in bloodstock research, pedigree analysis, racing data operations, or a related field.
- Minimum of two (2) years of leadership, supervisory, or team lead experience with demonstrated success coaching, developing, and managing employee performance.
- Must be able to obtain and maintain all required gaming and/or racing licenses in jurisdictions where the Company currently operates or may operate in the future.
PHYSICAL REQUIREMENTS & WORKING CONDITIONS
The following physical and mental demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:
- While performing the duties of this job, the employee is frequently required to sit, sometimes for prolonged periods while working at a desk, on the phone, and/or on the computer; type on a computer keyboard; use hands to finger, handle or feel; talk or hear; reach with hands or arms; walk or stand; and perform some repetitive motion activities.
- Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
- This position requires the ability to work effectively as part of a team and concentrate on a variety of details when faced with interruptions and changing work priorities.
- The mental demands include but are not limited to: demonstrated ability to anticipate and solve practical problems or resolve issues; reason, calculate figures and amounts; collect, interpret, and/or analyze complex data and information and draw valid conclusions; interpret procedures and policies; and meet schedules in a dynamic and sometimes demanding work environment.
- The noise level in this work environment is usually moderate. The work environment is representative of a typical office environment.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.
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