Restaurant Manager

Restaurant Manager

The Restaurant  Manager at The Manchester Hotel plays a crucial role in ensuring the smooth operation of both restaurant outlets. They are responsible for assisting the Director of F&B in all aspects of the restaurant, from hiring and training staff to managing budgets and ensuring customer satisfaction. The Restaurant Manager will be a subject matter expert in all systems pertaining to the restaurant outlets including Toast, Open Table, Bill, and other various systems as needed. 

Responsibilities:

• Coordinate daily FOH and HOH restaurant operations in assigned outlet.

• Deliver superior service and maximize customer satisfaction.

• Respond efficiently and accurately to customer complaints.

• Regularly review product quality and research new vendors.

• Organize and supervise shifts and team members on shift. 

• Appraise staff performance and provide feedback to improve productivity.

• Estimate future needs for goods, kitchen utensils and cleaning products.

• Ensure compliance with sanitation and safety regulations.

• Manage a restaurant's good image and suggest ways to improve it.

• Control operational costs and identify measures to cut waste.

• Create detailed reports on weekly, monthly, and annual revenues and expenses.

• Promote the brand in the local community through word-of-mouth and restaurant events.

• Recommend ways to reach a broader audience (e.g., discounts and social media ads).

• Train new and current employees on proper customer service practices.

• Implement policies and protocols that will maintain future restaurant operations.

• Become an expert in all systems used at both outlets including Toast and Open Table. 

• Conduct interviews and initiate the hiring process of new talent. 

• Conduct weekly training courses with staff to provide a better understanding of restaurant food and drink items. 

• Attend weekly meetings as required pertaining to but not limited to, BEO, Events, Food Tastings, Drink Tastings, Admin, etc.

Qualifications:

• Proven work experience as a Restaurant Manager, Restaurant General Manager, Hospitality Manager, or similar role.

• Proven customer service experience as a manager.

• Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff.

• Familiarity with restaurant management software, like OpenTable and Toast.

• Strong leadership, motivational and people skills.

• Acute financial management skills.

• BSc degree in Business Administration; hospitality management or culinary schooling is a plus.