Overview

Be the first smile they see. The voice they trust. The heart of our front desk.

At Grace Animal Hospital, we’re more than just a veterinary clinic—we’re a team that leads with compassion, connection, and care. We’re looking for a Full-timeCustomer Service Representative to join us and bring warmth, efficiency, and energy to our front desk.

Why Join Grace Animal Hospital?

Because we care—about pets, their people, and the team members who make it all happen. As a full-service hospital, we offer everything from wellness care to surgery, urgent care, and fear free focused visits, with cutting-edge technology and a close-knit, supportive team.

We pride ourselves on delivering gold-standard care while making every client and patient feel seen, heard, and valued. If you thrive in a fast-paced environment where every day makes a difference, we might be the perfect match.

What You'll Do

Greet clients with warmth and professionalism, in person and on the phone
Schedule appointments and help manage the daily workflow
Answer questions and provide clear, compassionate client education
Maintain accurate records and update patient files
Support the veterinary team with communication and coordination
Process payments and check clients in and out
Help ensure a calm, organized, and welcoming lobby experience

What We're Looking For

A people person who loves creating great experiences from the first phone call to the final tail wag
Organized and detail-obsessed, keeping appointments, records, and communication running smoothly
A master multitasker who stays cool and kind even during the busiest times
Tech-savvy and confident navigating digital systems and patient charts
Calm, clear, and compassionate, especially when pet parents are stressed
Eager to grow your skills in a hospital that values professional development and team culture

Schedule

Full-time
8-10-hour shifts
Rotating Weekends
No holidays

What's in it for you?

Competitive pay, based on experience
Medical, dental, vision, and life insurance
Free virtual mental health services for your household (ages 13+)
Generous CE allowance + paid CE time
Uniform allowance
Pet care discounts for your personal pets
PTO, floating holidays, parental leave, and military leave
A robust Employee Assistance Program (from finances to wellness and everything in between)
Access to Encore Vet Group’s library of training, CE, and career development resources
A 401(k) with up to 5% company match.

Want to work somewhere you can grow, belong, and be part of something special? Apply today!

Check us out: www.gracepets.com

Grace Animal Hospital is proud to be partnered by Encore Vet Group – see what that means for you: www.encorevet.com

Encore Vet Group is a community of veterinary hospitals that share a passion for the profession and a strong commitment to those who provide veterinary care. We are dedicated to a great culture, strong leadership, and high-quality medicine. Veterinary practice success doesn’t happen without these key ingredients.

Our hospitals maintain the culture and atmosphere of a private veterinary practice while gaining access to collective resources and veterinary business management expertise to help lead their teams forward and shape their future. Whether you're a veterinarian, technician, or support staff, our focus is to support you in doing what you love — caring for animals while advancing your career.

Pay Range

USD $17.00 - USD $20.00 /Hr.

Learn more about this Employer on their Career Site