Inside Sales Representative

Customer focused approach

• Identify the needs of each customer and tailor specific solutions that create value, revenue, and profitability for Metalex.
• Interact directly with customers to provide status updates and fulfill service needs including but not limited to order processing and delivery timeline communications. 
• Maintain product knowledge and understanding of customer needs/requirements.
• Maintain accurate customer profile information.
• Actively retrieve purchase orders from customer portals.

Drive for results

• Develop and implement business plans and sales strategies for targeted accounts to achieve assigned sales goals.
• Consistently meet customer outreach objectives by actively contacting customers through phone calls, email and meetings.
• Maintain accurate, up-to-date records of customer interactions, pipeline, and sales activities.
• Meet and exceed sales results, company goals and customer satisfaction including customer scorecards.

Collaboration

• Capture customer job and part information and accurately maintain updates within the Company’s processes and ERP system
• Oversee and ensure successful fulfillment of orders, working closely Production Planning, Warehousing and Purchasing to ensure on-time delivery and communicate changes or delays to the customer.
• Ensure accurate, detailed information to internal and external partners.
• Maintain adaptability – ability to work independently as well as a member of our team
• Manage all customer relationships with internal business partners to help ensure timely resolution of the order to cash process.

Position Requirements:

• Bachelor’s Degree, preferably in Business, Communications or Marketing.
• 1-2 years Inside Sales experience preferred.
• Excellent verbal and written communication skills
• Good proficiency utilizing Microsoft Excel including V-lookups, Pivot tables, etc.
• CRM experience preferred

SAP experience preferred