Idlewild and SoakZone: IT Support Intern

Our story began 75 years ago when the Herschend family discovered wonder deep in an Ozark Mountain cave—and chose to share it with the world. Today, Herschend is the largest family-held themed attractions company, with 49 leading attractions and immersive experiences that reach audiences worldwide.

While each brand offers something unique, all are united by a shared purpose: Bringing Families Closer Together by Creating Memories Worth Repeating®. Our passionate hosts make this purpose possible through everyday acts of love and service—what we call Heartspitality®—the intersection of heart and hospitality.

As an equal-opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect. 

We are currently looking for a:

Roles & Responsibilities:

Roles & Responsibilities:

· Immerse in the IT department function and assist with special projects

· Interact with park leadership and departmental heads to better understand their business needs, current issues, and proposed improvements; gather and present this information to IT and park Leadership

· Assist with training end-users on a variety of IT platforms

· Maintain computer network documentation and update computer maintenance manuals, as needed

· With minimal supervision, independently perform troubleshooting, maintenance, repair, and installation activities such as assembling and installing new personal computers, peripheral equipment, networks, and communications equipment

· Provide direct user support for all assigned users' software and hardware needs.

· Support computer equipment or units of local area networks requiring use of standard interface protocols

· Assist with installation and cabling, user support, backups, and IT documentation

· Assist with configuration of various IT Systems (workstations) throughout the organization’s facilities and festival grounds

· Provide support to users relating to both hardware and software problems on their personal computers

· Perform preventive maintenance for computer, data communication, and/or peripheral equipment; test and adjust to appropriate standards

· Fabricate cables for use in interfacing peripherals with computers, other peripherals, and networks

· Provide request status updates and/or project completion updates to leadership or end users, via voicemail, e-mail or in-person communication

· Communicate outages and estimated times for correction to internal (and sometimes external) IT stakeholders

· Assist with the take down, removal, and/or storage of workstations for festivals and events

· All other duties assigned by leadership

Education and Experience:

· Must be currently enrolled in (or a recent graduate of) a bachelor’s or master’s degree program with a concentration in IT, Cybersecurity, or a related discipline

· 1+ years of work experience as an IT Technician or Support role preferred

· Previous IT Help Desk experience is a plus

Language:

Ability to read, write, and speak fluent English; Spanish or other bilingual language skills are a plus.

Requirements:

· Must be at least 18 years of age to comply with Pennsylvania Child Labor Laws

· Ability to work flexible schedule, including evenings, weekends, and holidays

· Ability to frequently work hours that extend beyond 9 AM to 5 PM, particularly during the operating season

· Ability to frequently travel to domestic US park locations throughout the summer (Up to 20% expected travel)

· Must possess a valid driver’s license and a good driving record

· Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner

· Ability to handle high-pressure situations, meet the demands of constant deadlines and coordinate multiple priorities in a dynamic environment.

· Must possess strong technical aptitude with a wide variety of hardware, software, and office equipment

· Ability to prioritize, triage, and successfully resolve IT issues and emergencies

· Must be proficient in Microsoft Excel, Word, and Power Point.

· Must possess strong written and verbal communication skills

· Must possess strong attention to detail and problem-solving abilities

· Ability to follow direction, multi-task, and work as part of a team as well as independently

Physical Requirements:

· Ability to remain seated for extended periods of time, while using a computer

· Ability to stand, walk, and remain on feet for extended periods of time during the day

· Ability to frequently stoop, twist, kneel, bend, squat, or reach above shoulders

· Ability to carry, push, pull, lift, and hold objects weighing 50 pounds or more

· Ability to consistently use hands to grasp, control, move objects/tools

Working Conditions:

· This role will be based in an office setting with frequent exposure to all other indoor and outdoor park locations

· Subject to extended work hours to complete time-sensitive IT requests; Working extra hours each week is typical, particularly during the park’s operating season

· Subject to working in cluttered or confined IT and server spaces

· Frequent exposure to the variable outside temperatures, including high heat, cold, direct sun, humidity, dust, rain, snow, ice, and other weather conditions

· Subject to frequent interruptions, constant repetitive motion, high noise levels, flashing lights, and heavily populated environments

· Frequent exposure to dust and chemical cleaning agents

Team member benefits:

Working at Idlewild & SoakZone is about making people happy! It’s about being independent and having fun, making new friends and earning extra money while doing so. As an Idlewild & SoakZone employee, you can be the smiling face that makes a great first impression for incoming guests, a cook that serves up tasty treats and culinary delights, a lifeguard who soaks up the sun while keeping guests safe, or a ride operator that keeps guests coming back for more thrills! There are many exciting seasonal job opportunities available to take your summer job to new heights!

Perks & Benefits:

· Flexible schedule

· Ability to cross-train and learn unique skills across various departments

· Free admission to Idlewild and SoakZone on your days off

· Invitations to exclusive company-sponsored employee events throughout the season

We’ve got great jobs for people just starting out in the workforce, looking for a second job or staying active after retirement. If you want a fun, flexible job with an innovative company, look no further than Idlewild and SoakZone. Apply today!