Collections Call Center Representative

Description

Patient Care Representative – BDR Team 

Hybrid/Remote

Patient Care Representative – BDR Team Hybrid/Remote 

Join a Best Places to Work Winner — 18 Years Running! Do you have a passion for helping others? Looking for full-time work with a company known for its award-winning culture? KeyBridge Medical Revenue Care is seeking a compassionate, detail-oriented Patient Care Representative to join our BDR team.

About KeyBridge

At KeyBridge, we believe exceptional patient care starts with supporting exceptional people. As an 18-time Best Places to Work winner, we’re committed to compassion, integrity, and excellence. Our mission is simple: bridge the gap between healthcare providers and their patients by delivering respectful, empathetic financial care in a call-center environment.

Position Overview

As an BDR Patient Care Representative, you’ll guide patients through billing questions, assisting with payments, and helping resolve account balances. This role is the perfect blend of customer service, problem-solving, and meaningful human connection. 
 

What You’ll Do

• Deliver exceptional service: Manage inbound and outbound calls with professionalism and empathy, assisting patients with billing questions, payment options, and account concerns.  
• Resolve issues efficiently: Apply strong problem-solving and analytical skills to provide accurate, timely solutions while maintaining compliance and meeting performance standards.  
• Collaborate & communicate: Maintain clear, thorough documentation of all interactions, support team members, and help mentor new representatives when needed.  
• Live our values: Foster trust, teamwork, and integrity with patients, clients, and colleagues every day.

Requirements

  What We’re Looking For: 

• Strong written and verbal communication skills, with excellent active listening  
• Ability to multitask and work efficiently across our internal system
• Proficiency with Microsoft Office (Outlook, Teams)  
• Positive, professional attitude with a drive to succeed  
• Ability to understand and follow written, oral, and visual instructions  
• Prior remote-work experience  
• Ability to pass ACA certification tests when eligible  
• Spanish-speaking skills a plus