Description

JOB SUMMARY:

As a Club Manager, you’ll play a key role in ensuring the daily operations run smoothly, creating a clean and welcoming environment, and driving the success of your club. This is a hands-on position where you’ll connect with members, lead growth efforts, and help shape a top-tier fitness experience for everyone who walks through our doors.

DUTIES/RESPONSIBILITIES:

Sales & Growth

Drive membership and personal training sales to achieve monthly goals.
Connect with prospects, new members, and current members to engage them, schedule tours, and support retention and usage.
Stay organized and on track with your sales and outreach efforts using a structured daily process.
Implement local marketing campaigns with organic social media content and reach out to the community, strengthening brand awareness and building local connections.

Member Experience & Retention

Ensure that every member enjoys a clean, welcoming, and high-quality experience at the gym.
Provide exceptional service and keep in touch with new members and prospects through phone calls, texts, and face-to-face interactions.
Assist members with delinquent accounts, following up as needed to resolve payment issues.
Focus on keeping members engaged and addressing any concerns to help prevent cancellations.

Club Cleaning & Preventative Maintenance

Perform daily and deep cleaning tasks, such as sanitizing equipment, dusting all surfaces, caring for floors, maintaining restrooms, and managing trash.
Regularly check and maintain equipment to keep the club in top shape.
Ensure all cleaning supplies and maintenance tools are well-stocked and organized.
Report larger maintenance issues to the appropriate team for quick resolution.

Operations & Administrative Tasks

Handle weekly bank deposits, till counts, and inventory tracking.
Oversee the Personal Training department, tracking sessions and performance.
Approve time-off requests and manage timecards to ensure proper staffing.
Review club performance reports to identify trends and areas for improvement.

Leadership & Development

Learn to effectively manage your daily tasks to meet set goals.
Lead by example and provide support to your team as needed.
Participate in weekly and monthly meetings and training to continuously grow in your role.
Work closely with the Lead Manager or Regional Manager to ensure the overall success of the club.

Requirements

REQUIRED SKILLS/ABILITIES:

Proficient in MS Office with ability to learn new software.
Excellent organizational and leadership skills.
Outstanding communication and interpersonal abilities.
Ability to prioritize and handle multiple tasks simultaneously.
Proven ability to lead a team, self-starter.

EDUCATION AND EXPERIENCE:

High school diploma or equivalent required.
Personal Training Certification a plus.
1-3 years of Sales experience preferred.
CPR, First Aid and AED certified preferred. Ability to obtain certifications is required.

WORK ENVIRONMENT:

Work is a customer facing indoor gym setting with a low to moderate noise level.

TRAVEL REQUIREMENTS:

Less than 10% on an annual basis.

PHYSICAL REQUIREMENTS:

While performing the duties of this job, the employee may be regularly required to stand, sit, talk, hear, see, reach, stoop, kneel.
Must be able to lift 50 pounds.

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