Direct Service Area Manager

Position Description

As the Direct Service Area Manager, you will provide leadership, supervision, and operational oversight for your assigned service area. Your responsibilities include, but are not limited to:

• Supervising and supporting a team of Family Support Specialists (FSS), including coaching, performance feedback, and annual evaluations.
• Monitoring staffing levels, caseloads, service coverage, and documentation to ensure quality service delivery and compliance.
• Scheduling and adjusting staff assignments to meet referral requirements and organizational needs.
• Conducting monthly one-on-one supervision meetings with assigned staff.
• Participating in the management on-call rotation, including emergency response and service coverage during assigned weekends.
• Collaborating with caseworkers, foster parents, probation officers, community partners, and families to ensure effective communication and coordinated services.
• Ensuring compliance with agency policies, DHHS, Child and Family Services, Probation requirements, and applicable laws.
• Reviewing documentation for accuracy, timeliness, and compliance while working with the Quality Assurance team to resolve any concerns.
• Providing leadership that promotes accountability, professionalism, positive team culture, and excellent customer service.
• Attending required meetings, court hearings, and leadership functions as necessary.
• Maintaining an in-office presence of at least four days per week while remaining available to support staff and program operations.
• Performing additional duties as assigned by executive leadership to support organizational goals and service excellence.

Health & Insurance

• Medical insurance (70% employer-paid for employees; 50% for dependents)
• Dental insurance
• Vision insurance
• Short-term disability (100% employer-paid)
• Life insurance (100% employer-paid)

Time Off & Leave

• Unlimited Vacation and Sick time
• 6 weeks of 100% paid maternity leave after one year of employment

Retirement

• 401(k) plan with employer contributions beginning after one year of employment