Senior Account and Client Specialist

The Account and Client Relationship Manager serves as a liaison between the company and internal and external partners. This position is a subject matter expert responsible for completing moderately complex projects to include conducting analysis and adjusting processes to solve problems. This position may serve as a resource to other associates using broad business understanding.

• This is a hybrid role working partially in-office (Lincoln, NE) and partially from home.
  

What you do:

• Develop and maintain trusted internal and client relationships by providing responsive service, anticipating needs, and ensuring a positive customer experience throughout the account lifecycle.
• Proactively identify client needs and recommend appropriate service or solution.
• Educate clients on available services, programs, and processes.
• Collaborate with internal departments to coordinate service requests and resolve client concerns.
• Develop and implement strategies to strengthen satisfaction, loyalty, and reliability
• Handle daily emails and calls, facilitate communication with the appropriate departments, and follow through to confirm issues and requests are resolved efficiently and accurately
• Partner with Business Development Sales team to identify and resolve escalated issues
• Maintain detailed documentation of client interactions, requests, and resolutions in company systems.

What you bring:

• Bachelor's Degree or equivalent experience Business, Communication, or related field required.
• 1-3 years of related experience required.
• Experience in insurance preferred.
• Excellent verbal and written communication skills.
• Strong customer service and relationship management abilities.
• Ability to manage multiple priorities and deadlines in a fast-paced environment.
• Problem-solving and conflict-resolution skills.
• Proficiency with CRM systems, Microsoft Office, and other business applications.
• Attention to detail and strong organizational skills.

What we offer:

A meaningful mission. Great benefits. A vibrant culture
Ameritas is an insurance, financial services and employee benefits provider Our purpose is fulfilling life. It means helping all kinds of people, at every age and stage, get more out of life.
At Ameritas, you’ll find energizing work challenges. Flexible hybrid work options. Time for family and community. But dig deeper. Benefits at Ameritas cover things you expect -- and things you don’t:

Ameritas Benefits
For your money:
• 401(k) Retirement Plan with company match and quarterly contribution.
• Tuition Reimbursement and Assistance.
• Incentive Program Bonuses.
• Competitive Pay.

For your time:
• Flexible Hybrid work.
• Thrive Days - Personal time off.
• Paid time off (PTO).

For your health and well-being:
• Health Benefits: Medical, Dental, Vision.
• Health Savings Account (HSA) with employer contribution.
• Well-being programs with financial rewards.
• Employee assistance program (EAP).

For your professional growth:
• Professional development programs.
• Leadership development programs.
• Employee resource groups.
• StrengthsFinder Program.

For your community:
• Matching donations program.
• Paid volunteer time– 8 hours per month.

For your family:
• Generous paid maternity leave and paternity leave.
• Fertility, surrogacy, and adoption assistance.
• Backup child, elder and pet care support.

An Equal Opportunity Employer

Ameritas has a reputation as a company that cares, and because everyone should feel safe bringing their authentic, whole self to work, we’re committed to an inclusive culture and diverse workplace, enriched by our individual differences. We are an Equal Opportunity/Affirmative Action Employer that hires based on qualifications, positive attitude, and exemplary work ethic, regardless of sex, race, color, national origin, religion, age, disability, veteran status, genetic information, marital status, sexual orientation, gender identity or any other characteristic protected by law.

Application Deadline
This position will be open for a minimum of 3 business days or until filled.

This position is not open to individuals who are temporarily authorized to work in the U.S.