Customer Service Representative

Be part of our team and bring your office support skills as a problem solver while ensuring the highest level of customer care.

What You Will Be Responsible for While in This Position:

The successful candidate will be responsible for serving as primary customer contact and project manager for our electro-mechanical repairs business. The CS Representative will coordinate all activities required to provide our customers with the highest level of satisfaction. 

This role calls for the CS Representative to maintain a continuous line of communication with our customers, our management team, our engineering staff, and various plant operations. Through daily professional rapport with our customers, the S Representative is accountable for preparing quotes for repair requests, while maintaining contact with our vendors to establish price and availability of replacement parts and/or repair items for job estimates. Duties also include various administrative tasks that include the coordination and management of transportation schedules, preventive maintenance, and repairs of company trucks.

We Seek a Candidate with the Following Background: 

Knowledge and Abilities:  

The successful candidate will possess 2-3 years’ experience in a general mechanical environment, (i.e. machine shop work, warehousing), with general business computer literacy.  We seek an individual who possesses excellent communication, interpersonal, listening skills along with an ability to understand, perform, and retain various skill-related training. Experience in professional phone sales is desirable, though not essential. Knowledge and/or experience with ISO 9001 Quality System, though not essential. A High School diploma or equivalent is required. 

The Company Will Support You With:

While high performance partnering is a staple for all our team members, the organization will support the incumbent while they learn and grow in this position. We offer a competitive salary with a full employee benefits package (Health, Dental, Visions, Welfare Insurances, 401k Program), while being part of a growing and successful organization.