Customer Success Specialist

We’re looking for a full-time Customer Success Specialist who is motivated, dependable, and excited to grow with a fast-paced, high-performance team. If you enjoy helping people, solving problems, and being a reliable point of contact for customers, this role is a great place to start and build your career. We take pride in delivering world-class support and you will help lead these efforts.

Who We Are

Allied is an Environmental Solutions Company serving 10,000+ customers nationwide across Medical Waste Disposal, Hazardous Waste, Medical Supplies, Secured Document Shredding, and Solid Waste & Recycling services. We were recently ranked #16 on the 2024 Utah 100 list of the fastest-growing companies, and we’re just getting started.

We move fast, think big, and care deeply about doing things the right way. If you want to join a collaborative, supportive team that works hard, celebrates wins, and enjoys the ride along the way, then you’ll fit right in.

What You’ll Do

Serve as the first point of contact for customer inquiries via phone and email
Provide basic support through email and phone calls to ensure that our customers receive prompt and effective assistance
Respond to customer requests within established response-time expectations
Handle sensitive customer situations with professionalism and empathy
Triage and escalate issues to management or internal teams when needed
Document customer interactions and resolutions in internal systems
Partner with internal teams to ensure accurate and timely issue resolution
Follow established processes while using good judgment to support customer needs

What You Bring

Customer service or support experience preferred
Strong written and verbal communication skills
A customer-first mindset and desire to help others
Ability to manage multiple requests and stay organized in a fast-paced environment
Comfort working with basic technology and multiple systems
Willingness to learn, take feedback, and grow within the role
Reliable, detail-oriented, and calm under pressure

Role Details & Expectations

Full-time, Monday–Friday schedule
Standard business hours: 8:00 a.m. – 5:00 p.m.
Inbound, support-focused role
Training and onboarding provided
Success is measured by responsiveness, quality of support, and customer satisfaction

Compensation, Benefits & Perks

Weekly company lunch
Monthly company dinner
Onsite gym in the building
Fully stocked breakroom with snacks and drinks
Company activities and team events
Convenient location next to freeway entrance/exit

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