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About the role
Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Mira means experiencing our culture of caring.
Are you a driven, people-focused professional who thrives on turning conversations into long-term relationships and revenue? As a Customer Solutions Specialist, you’ll convert inbound leads and follow up on warm referrals as you educate customers on Mira’s coverage, pricing, and service value. You’ll set proper expectations, create long-term value, and help customers feel confident protecting their homes with Mira.
Join us and be a part of our incredible team!
What you'll do
The Customer Solutions Specialist plays a vital role in driving top-line growth by converting inbound opportunities and upselling add-on services. This position focuses on educating customers, setting proper expectations, and creating long-term, value-driven relationships.
- Handle inbound and outbound sales calls, emails, and messages to generate new business and upsell existing customers
- Identify customer needs and recommend appropriate services or solutions to drive conversions
- Educate prospects on service offerings, pricing, and value propositions to overcome objections
- Follow up on leads, quotes, and opportunities to move prospects through the sales pipeline
- Accurately document interactions, opportunities, and next steps in FieldRoutes
- Collaborate with operations and field teams to ensure smooth onboarding and service expectations
- Meet or exceed individual and team sales targets, conversion rates, and revenue goals
- Maintain professionalism, product knowledge, and brand integrity in all customer interactions
Qualifications
- A passion for helping customers and building lasting relationships
- Strong communication, active listening, and problem-solving skills
- Ability to multitask in a fast-paced, team-oriented environment
- Confidence with sales scripts, objection handling, and closing techniques
- Proficiency (or willingness to learn) FieldRoutes and NICE CRM
- Commitment to honesty, empathy, and accountability
- Sales/call center experience or completion of inside sales baseline training preferred
- Familiarity with inside sales, account creation, or call center operations (FieldRoutes experience a plus)
Base Pay
$15/hour + commission
Average Annual Earnings: $60,000 - $80,000
Top Earners $100,000+
Benefits
Health, dental, vision, life, and disability insurance
Paid time off
HQ building perks (basketball court, full gym, sauna, cold plunge, putt putt, etc.)
Weekly catered lunches, daily snacks and drinks
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