Access Coordinator

Essential Duties and Responsibilities include the following.  Other duties may be assigned.

• Warmly welcomes and greets all patients and visitors to the clinic
• Registers new patients and updates existing patient demographics by collecting detailed patient information including personal and financial information using electronic medical record system.
• Schedules medical, dental, and behavioral health provider appointments in accordance with department and provider templates in effort to optimize provider time and patient satisfaction.
• Verifies patient insurance by running preauthorization’s.
• Facilitates patient flow by notifying the provider of patients' arrival using electronic medical record system.
• Assists patients with registration paperwork as needed.
• Makes appointments and keeps accurate appointment schedules.
• Efficiently works in electronic medical record system, files and retrieves medical charts.
• Collects and records payments for services.
• Performs daily reconciliation tasks, balances and prepares deposit slip.
• Makes bank deposit at the end of each business day.
• Properly navigates incoming and outgoing faxes by assigning to appropriate staff.
• Scans and attaches patient documents to proper electronic chart location or assign to appropriate staff member.
• Responsible for keeping the front reception area clean and organized.
• Keeps the clinic waiting area cleaned/disinfected as required to ensure patient safety.
• Responds to patients', prospective patients, and visitor inquiries in a courteous manner.
• Participates in Health Center meeting and events as required
• Follows HIPAA guidelines and protects patient confidentiality.
• Other duties as assigned.

Qualifications Requirements:  The Access Coordinator must have the ability to plan and organize assignments and be self-motivating. Ability to multi-task and remain calm under pressure. Must possess patience in dealing with all people. Must have the ability to communicate effectively with patients, co-workers, vendors and all members of the public. Must be proficient with computers. Outgoing personality and outstanding customer service skills. 

Education and/or experience: GED or High School diploma.  Previous experience in a healthcare office setting desirable.  

Language Skills:  Ability to communicate clearly and respond to common inquiries or complaints from all customers. Fluency in the English language is required.  Bilingual applicants encouraged to apply.

Data Entry Skills: Ability to learn, navigate, and enter data into a computer software system. Proficient with Microsoft programs (Outlook, Word, Excel, etc.). 

Mathematical Skills:  Balancing daily log and bank deposit slip. 

Reasoning Ability:  Ability to define problems, collect data, establish facts, and draw valid conclusions. 

Other Skills and Abilities: 

• DEPENDABILITY AND RELIABILITY: Performs all duties and assignments whether or not supervision is present.
• COMMUNICATION SKILLS: Expresses ideas, information, and instruction in a positive and effective manner.

• TEAMWORK and COOPERATION: Works cooperatively with coworkers and supervisor. Acts as an effective team member with other employees through cooperation.
• JUDGMENT: Makes reasonable and appropriate decisions.
• ADAPTABILITY: Readily and effectively adjusts to changing ideas and activities.
• ROLE MODELING: Acts as a good role model for other employees.
• CREATIVITY: Shows imagination and innovation in solving problems.
• ATTENDANCE: Reliably reports for work as scheduled, willing to work OT when needed.
• SAFETY: Follows all safety rules and works in a safe manner.
• PRODUCTIVITY: Produces an acceptable amount of work, of sufficient quality in an appropriate amount of time.

Physical Demands:  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This includes moderate physical effort consisting of prolonged sitting and occasionally lifting or moving over 35 pounds of weight.

Travel Requirement: To fulfill the responsibility for the position travel to all COMC locations may be required.  Employee must have valid Missouri driver’s license and availability of a motor vehicle. 

Work Environment:  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Knowledge of, and compliance with, HIPAA and 340B regulations is required. Confidentiality of patient information is mandatory.

About COMC:

Central Ozarks Medical Center has been providing quality health care in Central Missouri since 1979.  Central Ozarks Medical Center’s staff members are committed to leading the way to healthier communities.  COMC offers a wide range of services based on the needs of the communities we serve. We pride ourselves on offering high quality healthcare regardless of insurance status.

Our Mission

COMC is committed to leading the way to healthier communities by reducing barriers to care, ensuring access for all, and creating a positive working environment of engaged team members with a shared goal.

Our Values

At COMC, we use the following strategically anchored values to guide all our actions:

Selfless Service: We lead by example.

Approachable: We communicate openly.

Resilient: We enable and inspire.

Passionate: We promote community.

Responsive: We take action.

Resourceful: We collaborate.