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Description
Essential Duties and Responsibilities
(3PM-11PM)
- Welcome guests in a friendly, professional, and courteous manner.
- Complete guest check-ins and check-outs accurately and efficiently.
- Process reservations, cancellations, room changes, and extensions.
- Answer incoming phone calls and respond to guest inquiries promptly.
- Handle guest concerns and resolve issues professionally, escalating to management when necessary.
- Accurately process credit cards, and other payment transactions.
- Verify guest information and maintain accurate reservation records.
- Assign guest rooms while maximizing occupancy and following hotel procedures.
- Communicate effectively with housekeeping, maintenance, and other departments regarding guest needs and room status.
- Maintain knowledge of hotel services, amenities, local attractions, and Hilton Honors benefits.
- Promote Hilton Honors enrollment and hotel amenities when appropriate.
- Monitor lobby activity to help ensure the safety and security of guests and team members.
- Keep the front desk, lobby, and public areas clean, organized, and welcoming.
- Follow all Hampton Inn & Suites, Hilton, and hotel policies, procedures, and brand standards.
- Assist with laundry, breakfast, or other hotel duties as needed during busy periods.
- Perform additional duties as assigned by management.
Requirements
Qualifications
- Previous customer service or hotel experience is preferred but not required.
- Strong communication and interpersonal skills.
- Basic computer skills with the ability to learn hotel property management systems.
- Ability to multitask and remain organized in a fast-paced environment.
- Ability to handle difficult situations professionally and calmly.
- Must be dependable, punctual, and maintain a positive attitude.
- Must be able to work flexible schedules, including weekends, holidays, and evening shifts.
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