Front Office Coordinator

The Front Desk Office Assistant plays an important role in supporting the daily operations of our healthcare facility by providing exceptional customer service and completing essential administrative tasks. This position is responsible for patient scheduling, managing communications, and maintaining accurate patient records. By creating a welcoming and organized environment, our Front Desk Office Assistant helps ensure a positive patient experience and supports the overall mission of our healthcare services.

Minimum Qualifications

• High school diploma or equivalent.
• Experience in an administrative or customer service role, preferably in a healthcare setting.
• Strong organizational skills and attention to detail.

Preferred Qualifications

• Experience with electronic health record (EHR) systems.
• Experience working in a medical office setting preferably in a mental health practice.  
• Coursework or certification in medical office administration or a related field.

Responsibilities

• Assist with patient scheduling, including appointments, cancellations, and follow-ups.
• Handle incoming communications, such as phone calls and emails, directing inquiries to appropriate personnel.
• Maintain accurate patient records and ensure compliance with privacy regulations.
• Collaborate with other departments to support smooth operations and efficient patient flow.

Skills

Strong communication skills are essential for interacting with patients and staff in a professional and supportive manner. Organizational abilities are used daily to manage multiple tasks, such as scheduling and maintaining records. Familiarity with healthcare regulations and EHR systems supports compliance and efficient patient information management. Preferred experience in a healthcare setting further enhances understanding of patient needs and day-to-day operational processes, contributing to high-quality service delivery.