Member Service Agent, Gamewise

Delaware North Gaming is hiring full-time Member Service Agents to join our team at Gamewise in Linwood, New Jersey. As a Member Service Agent, you will be responsible for delivering exceptional support to players across multiple communication channels, including chat, email, and phone. If you are looking for a role that offers a fast-paced environment where you can leverage your skills to drive guest satisfaction, apply today!  

We care about our team member’s personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:

• Weekly pay
• Training and development opportunities
• Employee discounts
• Flexible work schedules

Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, employee assistance program, and tuition and/or professional certification reimbursement.

• Resolve player inquiries related to accounts, payments, bonuses, promotions, and platform navigation 
• Must take/make inbound and outbound calls
• Explain policies, terms, and procedures clearly and professionally while maintaining empathy 
• Verify account details, support KYC documentation, and adhere to all regulatory guidelines and internal controls 
• Identify and escalate responsible gaming concerns in accordance with policy 
• Accurately document all interactions while maintaining confidentiality and data protection standards 
• Meet service level and quality standards, communicate recurring issues to supervisors, and support peak volume periods 

• Minimum of 1 year of customer service experience, preferably in online gaming, sportsbook, casino, financial services, or another regulated environment  
• The ability to obtain and maintain the proper state gaming commission license is required
• Strong written and verbal communication skills  
• Ability to multitask and manage multiple systems simultaneously  
• Basic analytical and problem-solving skills  
• Ability to work flexible hours, including evenings, weekends, or holidays if necessary 
• No degree required