Customer Service Representative - Call Center (Veteran Care Liaison) | Xterra Health | Salem, OH (Hybrid)

About Xterra Health

Xterra Health is a veteran-focused healthcare consultation company based in Salem, Ohio. We help veterans navigate the VA disability claims process by connecting them with licensed medical providers who secure the medical evidence required to win their VA claim. Our team is mission-driven, and we're proud to be building a workforce that reflects the population we serve.

The Role

We're hiring a Customer Service Representative to join our call center team as a Veteran Care Liaison. You'll be the first voice a veteran hears when they reach out to us. This role handles inbound calls and customer inquiries, walks veterans through their options, coordinates scheduling with our medical providers, and makes sure no one falls through the cracks. This is a full time, hybrid customer service position based out of our Salem office, with phone and CRM work you can do independently once trained.

What You'll Do

Handle inbound calls and customer service inquiries from veterans and their families
Assess veteran needs and determine the right path forward
Schedule appointments and coordinate with our provider team
Document customer interactions accurately in our CRM
Conduct follow up outreach and ensure veterans feel supported throughout the process
Adhere to internal SOPs and compliance standards

What We're Looking For

1+ years of call center, customer service, or customer facing experience
Strong phone etiquette, verbal communication, and active listening skills
Comfortable working independently in a remote or hybrid customer service environment
A veteran, military spouse, or someone with a personal connection to the military community is strongly preferred
Familiarity with the VA claims process, Microsoft Office, GHL, or Monday.com is a plus

Compensation and Benefits

Full time | Hybrid customer service role in Salem, Ohio
Competitive hourly rate
Medical, dental and vision eligible after 30 days
Accrual based PTO at 2.5 weeks per year
401(k) with 100% match up to 4%, fully vested after 90 days

To Apply

Submit your resume to hr@xterrahealth.com or apply directly through Indeed. Learn more about what we do at xterrahealth.com.

Xterra Health is committed to building a team that reflects the veteran community we serve.

Learn more about this Employer on their Career Site