JOB SUMMARY

The Customer Service Representative plays a critical role in customer execution, operational performance, and supply chain coordination within a fast-paced manufacturing environment. This position manages the full customer order lifecycle, ensuring accurate order processing, proactive communication, and on-time fulfillment.

Serving as a key liaison between customers and internal teams — including Production, Supply Chain, Logistics, Sales, Finance, Quality, Shipping, and Warehouse Operations — this role drives seamless execution and delivers a high level of customer satisfaction.

The ideal candidate is detail-oriented, proactive, and solutions-driven, with strong communication, analytical, and organizational skills. Success in this role requires the ability to manage competing priorities, anticipate risks, resolve issues quickly, and thrive in a dynamic, team-focused environment.

KEY RESPONSIBILITIES

Manage the full lifecycle of customer orders from receipt through shipment confirmation with a high degree of accuracy and responsiveness.

Review and validate customer orders, pricing, freight terms, status updates and issue resolution to ensure flawless execution.
Maintain strong ownership of customer commitments by proactively identifying and resolving fulfillment risks before they impact delivery performance.

Monitor and prioritize open orders daily to align customer expectations with production and fulfillment capabilities.

Serve as the primary point of contact for customer order inquiries, order status updates, and issue resolution.
Build and maintain strong customer relationships through responsive communication and operational excellence.

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Requirements

Qualifications

3+ years of experience in order management, customer operations, supply chain, logistics, or manufacturing environments.
Experience working within ERP systems required; Plex and EDI experience strongly preferred.
Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
Excellent communication, problem-solving, and cross-functional collaboration skills.
Highly detail-oriented with strong follow-through and a sense of urgency.
Proficiency in Microsoft Excel and operational reporting tools preferred.
Solid understanding of supply chain, inventory management, and fulfillment processes.

Benefits

Comprehensive Benefits Package including:

Medical, Dental, Vision, FSA/HSA, Life and AD&D insurance, Short-term Disability, Long-term Disability, Supplemental Life and AD&D Insurance, 401(k) matching, Accident Insurance, Critical Illness Insurance, Employee Assistance Program, Gym Membership Reimbursement, Paid Time Off, Paid Holidays.

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