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DESKTOP SUPPORT II
Location: Onsite
Job Summary:
Reporting to the Information Technology Director, this role is responsible for daily helpdesk operations ensuring the maintenance, performance, and security of all computer systems and networking components.
Essential Duties/Responsibilities:
- Provide technical support to users with everyday general IT support issues and problems onsite.
- Assist with personnel moves, laptop imaging, and other equipment deployments.
- Collaborate with IT Director to review, analyze, and determine helpdesk priorities.
- Create online documentation for training on new software deployments.
- Maintain desktop and laptop software, including windows updates, driver updates, firmware, and BIOS.
- Manage the coordination and delivery of technology-related requests, including intake, assignment, and tracking.
- Provide support and troubleshooting based on keen familiarity with cloud-based services such as Office 365, Intune, Autopilot, etc.
- Provide support for internal firm applications.
- Responsible for procurement, and deploying equipment such as computers, laptops, cell phones, and peripherals.
- Strong desktop support, hardware, and software troubleshooting in a Tier 2 and Tier 3 support capacity.
- Perform other relevant duties as assigned.
Education and Required Skills:
- Associate’s degree in computer science or equivalent combination of education and experience.
- 2 - 4 years of law firm experience.
- Minimum of 2 years hands-on experience in the helpdesk/computer support environment.
- PowerShell scripting a plus.
- Ability to fully assess the impact of making changes on existing environments.
- Ability to meet challenging deadlines and capable of handling multiple priorities.
- Excellent attention to detail, organization, and documentation skills.
- Experience with Vendor Management.
- Must have strong knowledge and proficiency in Active Directory, Group Policy, and other Microsoft technology suites, familiarity with Android and IOS devices, and desktop imaging process and file backups.
- Strong problem-solving skills.
- Strong proficiency in IT troubleshooting methodologies, with the ability to teach and train others.
Work Hours:
- In-office work at the Little Falls, NJ location. Hybrid and remote work are not options for this position.
- Full-time, non-exempt, Monday to Friday 9:00 a.m. – 5:00 p.m. (one hour lunch).
- Overtime (over 40 hours) may be required from time to time.
- Medical, Dental, Vision, Long Term Disability, and 401(k) benefits offered.
Scarinci Hollenbeck is an Equal Opportunity Employer.
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