Air Communication Specialist

ARKANSAS CHILDREN'S IS A TOBACCO FREE WORKPLACE. FLU VACCINES ARE REQUIRED. ARKANSAS CHILDREN'S IS AN EQUAL OPPORTUNITY EMPLOYER. ALL QUALIFIED APPLICANTS WILL RECEIVE CONSIDERATION FOR EMPLOYMENT WITHOUT REGARD TO RACE, COLOR, RELIGION, SEX, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, NATIONAL ORIGIN, AGE, DISABILITY, PROTECTED VETERAN STATUS OR ANY OTHER CHARACTERISTIC PROTECTED BY FEDERAL, STATE, OR LOCAL LAWS.

CURRENT EMPLOYEES: Please apply via the internal career site by logging into your Workday Account (https://www.myworkday.com/archildrens/)and search the "Find Jobs" report.

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The Air Communication Specialist supports safe and efficient air and ground medical transport for Angel One Transport at Arkansas Children’s Hospital. This role manages radio and phone communications, monitors weather conditions, utilizes CAD software to coordinate transport activity, operates mapping and tracking systems, and performs flight-following duties.

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Description

1. Manage Angel One Transport dispatch operations, including a complex multi-line switchboard, conferencing with referring hospitals and medical control, and recommending transport mode using established priority algorithms.

2. Document all calls and communications in the EHR and CAD system, capturing patient demographics, clinical details, and referring/accepting provider information to ensure seamless care coordination.

3. Operate and monitor six two-way radios to coordinate all air and ground transport activity and maintain constant situational awareness.

4. Track and monitor all transport units, updating aircraft every 10–15 minutes and ground units every 30–45 minutes, recording position reports, and providing real-time weather updates to crews.

5. Serve as a liaison with referring hospitals, EMS agencies, and partner organizations, ensuring teams receive complete mission details and stakeholders receive timely updates on ETAs, delays, and operational changes.

6. Participate in education and safety requirements, attending mandatory trainings and supporting the Emergency Response Plan (ERP) in compliance with FAA Part 5 and transport accreditation standards, including drills and post-incident reviews.

7. Maintain essential databases, including hospital directories, EMS reference materials, airport information, and other key operational resources, ensuring accurate and current data.

8. Demonstrate professionalism and exceptional customer service, building strong relationships, promoting teamwork, and proactively identifying inefficiencies or barriers to safe, timely transport.

9. Perform additional responsibilities to support the Angel One mission, including collaboration with finance, administrative teams, case managers, and other duties assigned by leadership.