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It's fun to work in a company where people truly BELIEVE in what they're doing!Â
We're committed to bringing passion and customer focus to the business.
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At Rock Dental Brands or customer-oriented service representative will act as a liaison between our practices and our patients to efficiently and accurately schedule patient appointments and resolve any emerging problems that our patients might face.
The Customer Service Representative will serve Rock Dental Brands clinics by scheduling as many patients as possible and providing required information while maintaining a positive patient experience.
Job Duties
Answers incoming calls relating to, new patient consultations, assisting in triaging emergency calls, accepting payments and representing our clinics and providers in a professional, friendly and courteous manner.
Maintain exceptional call quality and quantity standards
Schedule patient appointments
Determines what inquiries are to be forwarded and/or transferred for more detailed research and assistance.
Works routine claims in non-technical mailboxes as assigned.
Outbound calling to assist clinics with scheduling
Attend and contribute to team huddles and team meetings
Any other duties as assigned
Qualifications
Professional, outgoing, friendly demeanor
High school diploma or the equivalent
Basic computer skills with ability to multitask
Excellent verbal and written communication skills
Qualities We Look For
Someone with exceptional customer service skills,
Computer literacy with excellent communication skills
You can work independently and be able to anticipate the needs of the team.
Overall someone who is respectful to fellow team members, patients, and the Doctor and is genuinely nice and kind. If you offer all this and more, then we would love to meet you.
Why Rock Dental Brands?
At Rock Dental Brands, we’re dedicated to transforming lives through confident smiles. As part of the Rock Dental Brands family, you’ll be surrounded by a supportive team, leadership that empowers your growth, and a company culture built on respect, collaboration, and excellence in patient care.
Competitive Pay
Career Growth Opportunities
Paid Time Off & Holiday Pay
Flexible Health Insurance Options
401(k) with Company Match
Employer-paid pre-tax Health Savings AccountÂ
Employee Assistance Program
Supportive, Collaborative Team Culture Making a Real Impact on Patient Lives
Complimentary Orthodontic and preventative general dentistry care
And More!
Join us where your passion meets purpose—and where you help people smile brighter every day.
Learn more about this Employer on their Career Site
