Position Specifics: This position will be responsible for leading the ARForward project across all functional areas and 15 departments; implementing initiatives prioritized by the Arkansas Forward Steering Committee.

Preferred Skills: Strong analytical skills and the ability to communicate results to executive level Presentation skills Conducts productive meetings Collaborates with colleagues in other departments to drive improvement Results-driven; sets goals and executes a plan to accomplish

Position Information

Job Series: Shared Services Programs

Classification: TSS Division Administrator – Competitive

Class Code: PSS02C

Pay Grade: SPC08

Salary Range: $114,390 - $169,298

Job Summary

The TSS Division Administrator serves as the chief executive of a major division within the Arkansas Department of Transformation and Shared Services. This role is responsible for setting strategic direction, overseeing operational management, ensuring regulatory compliance, and driving statewide transformation initiatives in functional areas such as procurement, technology, human capital, shared administrative services, or facilities management and real estate.

Primary Responsibilities

Lead and manage the overall operations, programs, and strategic planning of a TSS division, ensuring alignment with statewide priorities and agency objectives. Serve as the primary point of contact for interagency coordination, legislative engagement, and executive-level decision-making related to division services. Develop and implement recommend policies, regulations, and operational strategies that promote efficiency, innovation, and compliance with state and federal laws. Oversee personnel management, including workforce planning, leadership development, performance management, and diversity and inclusion efforts. Administer division budgets, monitor expenditures, and ensure fiscal responsibility and transparency across all financial functions. Communicate successes, status of progress, and areas needing attention to TSS leadership. Evaluate program effectiveness through key performance indicators (KPIs), customer satisfaction metrics, and internal controls. Direct the implementation of major technology solutions, procurement reforms, workforce strategies, or shared services models depending on the division’s focus. Represent the division in meetings with the Governor’s Office, legislative committees, external partners, vendors, and public forums. Ensure the division's readiness and continuity in the face of emergencies, system disruptions, or major policy shifts. Oversee and manage project timelines, goals, and deliverables related to project.

Knowledge and Skills

Expertise in shaping and executing policy at the executive level. Demonstrate experience managing complex public programs, strategies, and initiatives, project management. Ability to navigate complex regulatory environments and align policy with public interest and operational needs. Experience with government procurement, public finance, or large-scale enterprise systems. Excellent communicator capable of engaging with legislators, staff, media, and public stakeholders. Commitment to modernizing government operations and implementing smart solutions that drive efficiency and value. Skilled in negotiation, conflict resolution, and public speaking.

Minimum Qualifications

A bachelor’s degree in public administration, business administration, information technology, human resources, procurement, finance, or a related field, plus six (6) years of experience in public administration, financial management, or program operations are required.

Licensure/Certifications

N/A OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.

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TSS DIVISION ADMINISTRATOR