Customer Accounts Manager

Description

Basic Function

Manages the customer accounts department, which is responsible for the renewal payment process. Responsible for achieving company standards on non-renewal closing percentage.

Reporting

Reports directly to General Manager.

Primary Responsibilities

• The acquisition and maintenance of customers
• Monitor and recommend payment frequency changes to the General Manager
• Immediate contact of all customers who have not renewed their lease agreement(s)
• Act as a customer counselor who resells the benefits of timely lease agreement renewal payments
• Document all customer promises and update customer information in the store computer
• Monitor the accuracy of customer classifications according to the customer payment history and habits
• Maintain updated accurate customer information
• Clean and certify merchandise in the Quality Assurance Center for all items personally returned
• Complete and maintain weekly truck maintenance sheet and route sheets daily
• Supervise, develop, and schedule the activities of Accounts Advisers
• Recommend the use of extensions and rebuild to the General Manager for endorsement
• Confirm customer identification, collect money, and obtain customers’ signature on lease agreements. CAM is second up on this process.
• First up to help set and achieve renewal goals
• Update goal board daily
• Facilitate non-renewal returns authorized by GM
• Review and close lease agreements with customers as 2nd up
• Other tasks assigned by management.

CAM First Ups

Daily - Dumpster Area, Offices: CAM, Parking Lot Entrance, Showroom: Waste Paper Baskets

When Needed - Snow Removal: Sidewalk

Requirements

Position Requires

• Position routinely requires lifting, loading, and “dollying” merchandise 50-300 pounds.
• The skills to effectively perform all functions of the store
• Good communication and interpersonal skills Professional appearance
• Strong telephone etiquette and skills
• Good organization skills
• Professional Appearance
• Good Driving Skills

Licensure and Background Requirements

Satisfactory MVR (driving record), DOT physical/certification in states that require it, drug screen, criminal background investigation with job performance reference check and required testing, a valid driver’s license, and compliance with the Company’s Driver Qualification Policy.