Clinical Liaison (Full Time)

About North Country Healthcare (NCH):

North Country Healthcare is a non-profit affiliation of four medical facilities, Androscoggin Valley Hospital, North Country Home Health & Hospice Agency, Upper Connecticut Valley Hospital, and Weeks Medical Center, located in the White Mountains Region of New Hampshire. NCH includes numerous physicians and medical providers at multiple locations. This leading comprehensive healthcare network which employs hundreds of highly-trained individuals delivers integrated patient care through three community hospitals, specialty clinics, and home health and hospice services. NCH remains committed to the health and well-being of the communities we serve. As a leader in a management position this role emphasizes advancing High-Reliability Organization (HRO) principles, embedding a culture of safety, accountability, and consistent high performance.

POSITION SUMMARY:

The Home Health & Hospice Agency Liaison acts as the main clinical and operational connection between North Country Home Health & Hospice Agency, NCH affiliates, referral sources, and community partners. This position focuses on enhancing relationships with hospitals, providers, skilled nursing facilities, and community stakeholders to ensure effective care transitions, timely referrals, and accurate understanding of program eligibility and services. The Liaison will engage with discharge planners daily, attend relevant meetings, and offer immediate support to providers, care managers, and discharge teams.

ESSENTIAL QUALIFICATIONS

Education:

· ASN, Associates of Science in Nursing

Licensure:

· Registered Nurse (RN) with a valid license

· Association* accredited course in Basic Life Support (BLS) (for clinical staff), or Heartsaver CPR AED (for nonclinical staff), and renewal on a regular basis, with up to a three-month grace period after the expiration date.

Skills:

· Strong communication, coaching, and problem-solving abilities

· Ability to manage multiple priorities independently

· Proficient in Microsoft Office Suite and related software

· Exceptional customer service and written communication skills

· Understanding of Medicare Conditions of Participation for Home Health and Hospice (OASIS and HOPE assessments preferred or willingness to learn)

· Valid driver’s license and reliable transportation

Work Experience:

· Minimum 2 years’ experience in healthcare, with a preference for home health and hospice

· Leadership, charge nurse, preceptor, or clinical support experience preferred

ESSENTIAL FUNCTIONS:

1. Provide clinical guidance for complex cases and urgent situations

2. Support interdisciplinary collaboration and smooth care transitions

3. Meet daily with affiliate discharge planners to identify potential referrals

4. Facilitate communication between hospital teams, providers, Intake, and clinical leadership

5. Review clinical information to determine eligibility for home health or hospice services

6. Build and maintain relationships with providers, and educate them on services and processes

7. Promote agency programs at community events and professional forums

8. Assist with patient care as needed and attend discharge planning meetings

9. Track referral metrics and identify improvement areas, sharing data with leadership

10. Ensure compliance with all relevant laws and regulations

NON-ESSENTIAL FUNCTIONS

1. Performs additional duties as assigned.

2. Adheres to facility Values, Service Excellence and Standards of Excellence.