CNC Technical Parts Support

CNC Technical Parts Support

As a key player in the metalworking industry for over five decades, at Productivity, Inc we pride ourselves on delivering top-tier products and services that enhance manufacturing processes. Our commitment to excellence ensures our clients receive the best in equipment and support, fostering their success and ours.

We are looking for a customer service-oriented person with experience in technical parts to join our Service Team.

Role Overview:

In this critical role, you will provide accurate, timely technical parts support to the field service team and our customers across all machine lines.

• Communicate with field technicians on the status of parts orders
• Communicate with field technicians and customers to identify parts by researching drawings, parts books, databases, catalogs, and other available resources for accurate part identification
• Contact vendors to identify and/or validate part definition, price & availability
• Enter stock and vendor parts orders. Create parts purchase orders and submit to vendor
• Communicate with customers regarding pricing, delivery & purchase requirements, and obtain customer purchase orders
• Provide technical parts support for other departments, i.e., Applications Engineering, Tooling, etc
• Provide phone support for the service parts queue as needed
• Other miscellaneous duties and responsibilities as required by the position.

What We Look For:

• One + years of experience in maintenance/repair of electrical and mechanical systems. CNC repair experience helpful.
• Degree/certificate in related field; Mechatronics, electrical/mechanical or electronics, Automation Technology, Automated Machinery Systems, Robotics, etc
• Ability to read and interpret drawings and schematics
• Excellent technical, communication, and presentation skills
• Ability to organize and track numerous details and projects
• Ability to interact professionally and tactfully with internal and external customers
• Strong phone contact handling skills and active listening
• Ability to investigate through research and conversation and resolve problems or questions.
• Solid computer knowledge and data entry skill

What We Offer:

• Competitive Salary: Start at $27 - $32 per hour – depending on specific technical skills, knowledge and experience. Position is also eligible for incentives and potential overtime
• Excellent Benefits: Comprehensive health benefits from day one, a 401k with company match, and ample paid time off
• Monday to Friday, 8 AM - 5 PM

Why Join Productivity Inc?

With a longstanding history of industry leadership, Productivity Inc is committed to fostering the growth and development of our team members. We value integrity, innovation, and dedication to customer service, providing a dynamic work environment where you can thrive.

 IND123