Level 3 Data Center Technician

Level 3 Data Center Technician

Job Summary

We are seeking an experienced Level 3 Data Center Technician to join our team in Denver, CO. This is a long-term contract opportunity with strong potential for permanent employment. The ideal candidate will have extensive hands-on experience supporting enterprise or hyperscale data center environments, performing advanced hardware troubleshooting, leading infrastructure deployments, and providing technical guidance to junior technicians.

Key Responsibilities

• Perform advanced installation, configuration, maintenance, and troubleshooting of server, storage, and network hardware.
  

• Rack, stack, cable, and deploy enterprise infrastructure equipment.
  

• Diagnose and resolve complex hardware failures and perform break/fix activities.
  

• Execute IMAC (Install, Move, Add, Change) requests and infrastructure upgrades.
  

• Install, terminate, label, test, and troubleshoot copper and fiber optic cabling.
  

• Support server refresh, hardware lifecycle management, migrations, and decommissioning projects.
  

• Perform firmware, BIOS, and hardware upgrades following change management procedures.
  

• Coordinate with remote engineering, networking, and infrastructure teams during maintenance windows.
  

• Provide Smart Hands and Remote Hands support for enterprise customers.
  

• Monitor and maintain accurate inventory, asset tracking, and documentation.
  

• Participate in scheduled maintenance, after-hours support, and emergency response activities.
  

• Mentor Level 1 and Level 2 technicians and provide technical guidance during deployments and troubleshooting.
  

• Ensure compliance with data center operational standards, safety procedures, and best practices.
  

Requirements

Required Qualifications

• 5+ years of hands-on experience in enterprise or hyperscale data center environments.
  

• Strong experience with Dell, HPE, Cisco UCS, Lenovo, or Supermicro server platforms.
  

• Advanced knowledge of server hardware, storage systems, and network infrastructure.
  

• Experience with structured copper and fiber optic cabling.
  

• Strong troubleshooting skills for server hardware, networking, and infrastructure issues.
  

• Experience supporting hardware refresh, migration, and deployment projects.
  

• Familiarity with ServiceNow or similar ITSM/ticketing platforms.
  

• Understanding of TCP/IP networking fundamentals and data center best practices.
  

• Ability to read rack elevations, cable layouts, and infrastructure documentation.
  

• Strong communication, documentation, and organizational skills.
  

• Ability to lift up to 50 lbs and work in physically demanding data center environments.
  

Preferred Qualifications

• Experience supporting hyperscale or colocation data centers.
  

• Experience with VMware ESXi or Hyper-V environments.
  

• Familiarity with iDRAC, iLO, remote console, and out-of-band management tools.
  

• Knowledge of SAN/NAS storage systems.
  

• Experience leading infrastructure deployments and mentoring junior technicians.
  

• CompTIA A+, Network+, Server+, Cisco CCNA, ITIL Foundation, or equivalent certifications.