Appointment BDC Service Agent / Loaner Coordinator Porsche Littleton

Porsche Littleton is Hiring: Appointment BDC Service Agent / Loaner Coordinator

Compensation: $20.00–$22.00 per hour, based on experience
Schedule: Full-time

Do you enjoy building relationships, delivering exceptional guest experiences, and working in a fast-paced environment? Porsche Littleton is looking for an energetic, guest-focused Appointment BDC Service Agent / Loaner Coordinator to join our team. In this role, you'll be a key part of creating an outstanding service experience for our guests while supporting our service department and managing our loaner vehicle program.

What You'll Do

• Handle a high volume of inbound and outbound calls and emails (50+ calls per day).
• Schedule service appointments and coordinate with Service Advisors.
• Identify guest needs, answer questions, and provide solutions in a professional and timely manner.
• Greet guests and assist with shuttle information as needed.
• Manage loaner vehicle reservations, including online, phone, and in-person requests.
• Coordinate and oversee the dealership's loaner fleet.
• Accurately document all guest interactions within the dealership's CRM system.
• Complete daily internet lead management activities.
• Follow all dealership processes, procedures, and Asbury phone scripts.
• Deliver exceptional guest service during every guest interaction.

What We're Looking For

• Previous dealership experience is preferred.
• Experience in retail, guest service, reception, call center, sales, or automotive BDC is preferred.
• Appointment-setting experience is a plus.
• Strong communication and customer service skills.
• Ability to multitask in a fast-paced environment.
• Advanced computer and phone skills.
• Minimum typing speed of 35–40 words per minute.
• Experience using CRM or customer tracking systems is preferred.
• Bilingual skills are a plus.
• Team-oriented attitude with a positive, professional demeanor.
• Must be at least 18 years of age.
• Must successfully pass a pre-employment background check and drug screening.

Why Join Asbury Automotive Group?

Pay & Recognition

• Weekly pay
• Paid holidays and paid time off
• Paid training
• Stock awards  (eligible management and front-line team members)

Health & Financial Benefits

• Medical, dental, vision, accident, critical illness, and hospital indemnity insurance
• Health Savings Account (HSA) and Flexible Spending Accounts (FSA)
• Short-term and long-term disability
• Company-paid life insurance options
• 401(k) with company match
• Pet insurance
• Up to 12 weeks of paid pregnancy disability leave
• Paid parental leave

Career Growth & Development

• Career path planning tools
• Continuous learning through Asbury's Learning Management System
• Tuition assistance
• Professional development opportunities
• Technician student loan assistance resources

Additional Perks

• Employee Assistance Program
• Employee discounts on vehicles, parts, and service
• Scholarship opportunities
• Paid volunteer hours through community service initiatives
• Employee referral bonus program

Applications will be accepted and reviewed on an ongoing basis until the position is filled.