Supply Chain Manager

Company Overview for Formosa Plastics Corporation, U.S.A.

Founded in 1978, Formosa Plastics Corporation, U.S.A. (Formosa Plastics) is a growing, vertically-integrated supplier of plastic resins and petrochemicals. With annual revenues of more than $5 billion, we employ over 2,800 people who operate 20 production units in six business divisions - Olefins, Polyolefins, Vinyl, Specialty Polyvinyl Chloride, Chlor-Alkali, and Oil & Gas.

Formosa Plastics offers a full line of polyvinyl chloride, polyethylene and polypropylene resins, caustic soda and other petrochemicals that deliver the consistency, performance and quality that customers demand. We market our polypropylene and polyethylene resins under the Formolene® tradename; we market our suspension PVC and specialty (dispersion) PVC resins under the Formolon® tradename. We also produce and sell caustic soda, ethylene dichloride, commercial bleach and hydrochloric acid.

We are committed to supplying the highest quality products and services to our customers, providing a safe and healthy workplace for our employees and contributing to the quality of life in the communities where we operate. This commitment is made possible through our dedicated people, consistent products, continued protection of the environment and ongoing investments in new product development, quality control systems and safe, modern and energy-efficient production facilities.

Formosa Plastics is a privately held company headquartered in Livingston, New Jersey. Our core business, producing plastic resins and petrochemicals, takes place at three wholly-owned chemical manufacturing subsidiaries located in Delaware City, Delaware, Baton Rouge, Louisiana and Point Comfort, Texas.

Supply Chain Manager

POSITION OBJECTIVE 

Manage a team of CSRs while owning the relationship of vendors and large corporate accounts.

MAJOR AREAS OF ACCOUNTABILITY 

• Mentor and manage a team of CSRs
  • Build a high performing team
• Handle larger accounts and Spanish speaking only accounts
• Touchpoint Customer Contact: Answer phones, respond to emails and resolve customer inquiries in timely manner and to customer’s satisfaction. Communicate clearly and respectfully.
• Customer Contacts and Relationships: Communicate clearly and responsibly in timely manner, take initiative and act creatively and diligently as a problem solver. Consistency and professionalism is expected along with proficiency in time and good skills. Perform continuous relationship with contacts including internal sales representatives, shipping carriers, traffic and also with external contacts such as Steam ship line, forwarder, and ocean carriers, to resolve customer issue/confusion and fulfill customer needs and satisfactions.
• Error-free/Expedite on time delivery: Communicate clearly and responsibly with FGS vendor in Taiwan to manage/audit/inspect all the necessary import documents for customs and brokers in timely manner, follow up and feedback to customer, sales and any other function involved in the order cycle with integrate actions and solutions which may include various issues.
• Process manual instructions and virtual receiving/inventory updates to ensure virtual PO price/volume/shipment/incoterm/packing matches with Sales order that FGS pays vendor and reconcile invoice to customer

QUALIFICATIONS

• 4-year college degree
• 2 years business related work preferred
• Prefer 1-3 years’ experience in the customer service field. Ability to handle small, medium and large accounts with varies products and logistic issue including ramp, terminal, port, vessel to achievement customer satisfaction. Must be proficient with MS office.
• Able to read, analyze and interpret emails, purchase orders, Standard Operating Procedures, and any other job-related reports in English and Spanish. Excellent written communication skills by use emails. Strong Phone etiquette and ability to answer phone to provide status of shipment to customer/broker or customs. Solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Use of Microsoft Office Excel, Word and Outlook.
• Must have good oral and written in Spanish . Role will require ability to communicate over the phone, face to face, and in written documents in Spanish. Will travel within the United States and Mexico.

Check Out Our Benefits

Health Coverage and Perks

Excellent medical, dental, and vision insurance plans

Flexible spending accounts for health, dependent care  

Short-term Disability 

Long-term Disability 

Group Term Life, Dependent and
Supplemental Life Insurance

Tuition Reimbursement 
​​​​​​​   

Work/Life Balance

10 Paid Holidays

Paid Time Off for a balanced life
(Vacation, Sick and Personal Time) 

FlexTime Available 

 Competitive Compensation

Competitive salary, incentive/bonus, 401(k) plan with company match, 
Cash Balance, Pension Plan