District Manager

Job Description

The District Manager oversees multiple stores and is accountable for consistent performance across the district. This role develops Head Coaches, ensures standards are executed consistently, and drives district-level sales and financial results. The District Manager identifies opportunities, addresses challenges, and provides clear direction to elevate performance across all locations.

Competencies

• Drive for Results: Eliminates barriers, drives accountability, and ensures sustained results.​
• Customer Centric: Leads the team to ensure guest satisfaction above all else; goes beyond expectations. Builds community connections to strengthen the brand.​
• Builds High Performance Teams: Aligns leaders to shared goals. Develops future leaders across stores. Builds collaboration and accountability.​
• Planning and Priority Setting: Quickly zeros in on the critical few and puts the trivial many aside. Spends time and the time of others on what is important. Sets objectives and goals and translates into steps for action​.
• Influence: Persuades and gains support and buy-in through clear communication, credibility, and motivating others.​
• Organizational Effectiveness: Navigates cross-functional support teams to remove barriers and deliver results. Builds networks to drive consistency and efficiency​.

Responsibilities

People

• Attract, develop, and retain high-performing Head Coaches and Assistant Coaches
• Build a strong leadership bench and succession pipeline across the district
• Support Head Coaches on performance management, engagement, and culture building
• Lead talent calibration, hiring decisions, and development plans
• Create commitment through regular feedback, performance reviews, and follow-up

Operations

• Set district priorities and ensure consistent execution of SOPs across all stores
• Validate operational excellence through store visits, audits, and process walkthroughs
• Ensure compliance with safety, cash, inventory, and company policies
• Identify systemic operational gaps and drive corrective action
• Serve as operational escalation point and subject matter expert for the district

Merchandising

• Ensure consistent execution of visual standards across all stores
• Lead Head Coaches on fixture flow, product placement, and local market adaptation
• Validate visual execution during store visits and provide clear feedback
• Partner with Buying, Merchandising and Ops teams to improve sell-through and presentation
• Drive district-level accountability to cleanliness and organization standards

Service

• Champion the Party service model across all stores in the district
• Guide Head Coaches on evaluating service through the customer lens
• Identify service gaps and implement district-wide solutions
• Ensure consistent service execution regardless of store volume or staffing
• Partner with Training and Ops to elevate service behaviors and capability

Results

• Own district sales, payroll, and profit performance
• Analyze trends and results to identify opportunities and risks
• Lead execution of hot markets, major launches, and district-wide events
• Allocate resources and talent to maximize performance during peak periods
• Hold Head Coaches accountable to goals and results

Skills and Knowledge

Qualifications

• 3-5 years of Store Management experience required
• 1-2 years of multi-store management experience preferred
• Associates or Bachelor’s degree preferred
• Availability to work 40 hours per week with open availability including daytime, nights, weekends, holidays, and featured local sports events 

Physical Requirements

• Must be able to stand and walk for extended periods of time
• Ability to lift up to 50 pounds
• Ability to bend, reach, and climb ladders

Travel Requirements

• Must be able to travel up to 2 weeks at a time during events

Pay Range