Job Summary

E & E Tech is a leading Managed Service Provider with headquarters in Livonia, MI. Serving a nationwide client base, we keep organizations safe, secure, and efficient with our expert IT capabilities. From security and hardware to unified communications and new technology installations, our specialists keep our clients covered.

The Technical Support Specialist II role is the cornerstone of E & E Tech, being the first line of support any customer will encounter. The position requires a customer-centric mindset. The company is focused on providing an incredible customer experience, not just behind-the-scenes technology support. As a technician, you will be part of a team and collaborate regularly, while having a mix of hands-on, detail-oriented work. We do not apply band-aids at E & E Tech; we provide long-term solutions to our clients.

Detailed Responsibilities

Installing, configuring and troubleshooting computer hardware, software, systems, networks, printers, and scanners
Monitoring and maintaining computer systems and networks
Responding in a timely manner to service issues and requests

Providing technical support across the company (this may be in person or over the phone)
Setting up accounts for new users
Repairing and replacing equipment as necessary
Testing new technology
Assisting Level I technicians

Position Requirements & Competencies

CompTIA A+ & Network+ (or equivalent) preferred
MSP Experience Strongly Preferred
Network Understanding
Windows 10/11
Windows Server
Microsoft Office
Microsoft 365
Microsoft Intune
Microsoft Entra
macOS
Desktop/Laptop Support
Strong troubleshooting skills
Ability to work independently and collaboratively

Excellent communication and customer service skills
Technical aptitude and service skills
Utilize a ticketing system to document
Must be able to work 40+ hours a week
Must have reliable and insured transportation with a clean driving record

Advancement opportunities are available for those interested in growing in the field, including Technical Operations Manager, System Administrator, Network Administrator, Cyber Security Specialist and various other positions based on performance.

Learn more about this Employer on their Career Site