Laboratory Services Supervisor

Certified Group is committed to delivering expert solutions and quality testing our customers can feel confident in – on time, every time – so the world can trust in what it consumes.  As a leading North American provider of laboratory testing, regulatory consulting, and certification & audit services, Certified Group includes Food Safety Net Services (FSNS), FSNS Certification & Audit, Certified Laboratories, EAS Consulting Group, and Labstat International Inc. Certified Group provides analytical testing and regulatory guidance services in the food & beverage, dietary supplements & NHP, cosmetics, OTC, personal care, tobacco, nicotine, cannabis, and hemp industries. 

We have embarked on an important journey to unify and strengthen our culture by living these core values: Start with the Customer, Drive to Deliver, Commit to Safety and Quality, and Believe in the Team — including believing in you.

We are seeking a Lab Services Supervisor

Job Summary: Responsible for completing and overseeing the training of all staff throughout the Laboratory while working closely with the Management Team. Responsibilities includes training and mentoring employees; evaluating training performance of assigned personnel, monitor training performance action plans for employees, improve operational efficiencies by focusing on thorough training; maintain harmony in the workplace and professional business demeanor at all times. 

Essential Responsibilities: 

• Supervise and perform laboratory training of new and current laboratory personnel to ensure compliance with FSNS Quality Manual, SOP's and quality control measures specified to maintain compliance with ISO 17025 guidelines 
• Perform internal audits of training and ensure accurate performance and interpretation of test results 
• Provide feedback for and administer laboratory personnel training reviews 
• Directly address client needs as required and in collaboration with the Management Team. Oversee status of all results and reporting for clients on laboratory results as needed (including notification of out of specification results) 
• Process samples when needed, and ability to perform all roles that report to supervisor 
• Perform analyses in various laboratory areas, when needed 
• Maintain a high degree of technical competence by reading scientific journals, attending professional workshops, and being aware of food industry issues and trends 
• Work closely with the Operations and Technical Managers and assists when needed 
• Assisting with managing priorities and schedule such that individual goals as well as team goals are achieved with encouraged participation in the Food Safety Net Services Team 
• Responsible for the safety of oneself and others working within their area 
• Responsible for the completion of required Trainer qualification training 

Education & Experience: 

• Bachelor's degree in Life Science or related field 
• Master’s degree in Life Science or related field preferred 
• Two years of analytical laboratory experience 
• Or equivalent combination of education and experience 
• Familiarity with GMP , OSHA guidelines, FDA, BAM, APHA, and Compendium methods and procedure 
• Knowledge of LIMS and Microsoft Office Products software. 
• One year of experience managing personnel 
• Training in general laboratory practices 
• Language Skills: 
• Professional written and verbal communication and interpersonal skills. 
• Mathematical Skills:
• Ability to understand and apply concepts such as fractions, percentages, ratios, and proportions to practical situations. 
• Reasoning Ability & Independent Judgment: 
• Applies critical thinking to solve practical problems. Ability to interpret instructions furnished in written, oral, diagram, or schedule form. 

Supervision: 

• Supervision and oversight of up to 30 incumbents, dependent on Lab volume. 
• Physical Demands/Work Environment: 
• Dexterity of hands and fingers to operate a computer keyboard, mouse and to handle other communications/computer components 
• Potential exposure to odors, fumes, airborne particles, hazardous chemicals, and microbiological pathogens 
• Noise level varies from quiet to loud 
• Temperature varies from hot to cold 
• Interactive and fast-paced team oriented tasks 
• Overnight Travel is required at the discretion of management 
• Regularly lift and/or move up to 25 pounds. 
• General Requirements: 
• Strong organizational skills and ability to execute detailed tasks 
• Ability to work a flexible schedule 
• Work under stress with interruptions and deadlines 
• Ability to think logically 
• Required to wear appropriate personal protective equipment and clothing 
• Responsible for the safety of oneself and others

 What we Offer:

• Competitive wages
• Benefits package (Health, Vison and Dental).
• 401K Matching 
• Social events
• Employee referral bonus program
• Employee recognition program