Activation Client Specialist

Pay: $17.35/hour + performance based tier pay

Location: Hybrid (In office Tuesday, Wednesday, Thursday)

Hours: Full Time, Monday-Friday 8:00 AM - 5:00 PM Mountain Time 

Overview

Activation Client Specialists coordinate with clients and the appropriate parties to make for a smoother utility activation or deactivation process. You will field questions and issues from clients, then research the appropriate response or action. You will coordinate between the client, team members, and utility providers or tenants, to work out a solution. Your ability to build strong relationships with clients will be a direct reflection of how they view the company. Come join a successful team dedicated to quality work and true client satisfaction. Phone use in this position is about 75% of the workday. 

Responsibilities

As an Activation Client Specialist, you will: 

• Research and respond to all direct correspondence with the clients that are sent.
• Researching and Resolving Activation delays, Disconnects, and Client requests. 
• Coordinate conversations between clients and team members.
• Responsible for calling and responding to direct calls from Utility Coordinators.
• Research and document client disconnects
• Providing a high-level summary of the disconnect and resolution.
• Duties, responsibilities, and activities may change or new ones may be assigned at any time with or without notice

Preferred Skills

• Approachable and able to work with a team
• Clear and professional written and verbal communication
• Manage and prioritize workload for yourself
• Composed and effective during high-stress situations

Education

• High school diploma, GED, or equivalent