Card Services Associate

Card Services:  Part Or Full-Time

August 24, 2026- Cache Valley Bank is currently seeking a Part or Full-time Card Services Associate at 101 North Main Street Logan, Utah 84321

Supports the day-to-day operations of a financial institution's credit and debit card programs, ensuring smooth processing, accurate record-keeping and excellent customer service.

Core Responsibilities:

"              Customer Support: responds to inquires via phone, email or online portals regarding card statements, billing disputes, application status, debit card disputes and account maintenance.

"              Application Processing: Review and process credit and debit card applications, ensuring completeness and accuracy.

"              Dispute Resolution investigates and resolves customer claims regarding unauthorized or incorrect transactions. Process chargebacks, ensure compliance with regulation E and Visa rules.

"              Card Operations: handles card issuance, reissuance, deactivation and maintenance.

"              Reporting & Compliance: Maintain reports and ensure compliance with internal policies and regulations.

Skills & Qualifications:

Skills: Strong communication, problem-solving, attention to detail, and ability to work under moderate supervision and time management

Experience: Typically, 1-3 years Customer Service, finance or related fields.

Position: Entry Level- Part or Full time (Monday-Friday) Hiring Hourly Range: DOE

To apply for this position, please contact Chelsey Leatham at 4186 or email resume to cleatham@cachevalleybank.com