Payment Operation Analyst

Department:  Payment Operations

Schedule: Monday - Friday 8 am - 5 pm MST 

Location:  Hybrid "In-Office Tuesday - Thursday

Pay: $14.50

Why Choose Conservice?

Are you someone who gains personal satisfaction from turning raw data into actionable knowledge? Do you thrive in a dynamic, fast-paced environment where your insights directly drive business decisions? The Payment Operations (PayOps) team is growing, and we are looking for a key partner to tell high-impact stories with data and help lead our team to success!

Position Overview

As a Payment Operation Analyst, you will partner directly with Team Leads and operational management to measure, optimize, and elevate performance across assigned PayOps groups (such as e-Payments or Payment Corrections). You will serve as the primary operational detective—building dynamic dashboards, analyzing key business metrics, and uncovering the "why" behind team performance to deliver actionable solutions.

Key Responsibilities

• Reporting & Visualizations: Collaborate with leadership to design, build, and maintain high-impact reports and visualizations tracking all operational aspects of your assigned PayOps group.

• Actionable Insights: Dig deep into team metrics when performance deviates from targets to uncover root causes, deliver actionable insights, and guide strategy.

• Operational Reporting: Perform daily data collection to populate operational dashboards, supplying team leads and executive management with daily, weekly, and monthly performance tracking.

• Process & Reporting Innovation: Proactively identify gaps in current reporting and implement creative solutions if current metrics are not driving desired outcomes.

• Collaboration & Leadership: Train and mentor fellow team members on daily tasks, cross-train as an operational backup, and help partner leadership achieve strategic goals.

Qualifications & Skills

• Technical Skills: Intermediate skills in Microsoft Excel, Google Workspace, and SSRS report pulling required. Exposure to SSRS report building, Excel macros/VBA, or PowerBI is highly preferred.

• Data Mastery: Exceptional talent for identifying/correcting data discrepancies and combining multiple complex datasets to build comprehensive insights.

• Problem-Solving & Innovation: Proven track record of thinking outside the box to drive accurate work and continuous process improvements.

• Communication & Storytelling: Excellent written and verbal communication skills with a proven ability to translate complex data into compelling business stories.

• Adaptability & Drive: Ability to work independently, prioritize workload effectively, and quickly learn new software platforms.

Benefits & Perks

• Flexible hybrid work schedule (3 days in-office, 2 days remote)

• Continuous learning, cross-training, and mentorship opportunities

• Collaborative, high-impact team culture where your insights make a direct impact