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Job Description
The Account Coordinator plays an important supporting role within our Client & Advertising team, helping ensure campaigns are executed smoothly while delivering exceptional service to our brand partners. This is an entry-level opportunity designed for someone looking to build a career in account management, marketing, and client services within the beauty industry.
Reporting to the VP of Business Development, you'll work closely with our Senior Account Managers to support client communications, coordinate campaign logistics, manage project timelines, and assist with the day-to-day execution of integrated marketing programs. As you grow in the role, you'll begin managing a portfolio of smaller clients while continuing to learn the strategic side of account management.
This position is ideal for someone who is highly organized, eager to learn, detail-oriented, and enjoys working with both clients and internal creative teams. If you're looking for a role that combines marketing, project coordination, client service, and professional growth, we'd love to meet you.
What You'll Do (Core Responsibilities)
Client Support & Account Coordination
Support Account Managers with day-to-day client communications and campaign execution.
Assist in managing a portfolio of smaller client accounts with guidance from senior team members.
Help coordinate project timelines, deliverables, and client requests to ensure campaigns stay on track.
Build strong relationships with clients by providing responsive, professional communication.
Campaign Coordination
Coordinate campaign assets and collaborate with editorial, advertising, influencer, and design teams.
Assist in preparing campaign briefs, timelines, and internal project documentation.
Help ensure campaigns launch accurately and on schedule.
Review campaign details for accuracy and communicate updates across departments.
Administrative & Event Support
Lead meeting scheduling and coordination
Maintain organized records, project files, and internal documentation.
Support additional administrative projects that help the Advertising and Client Operations team run efficiently.
Reporting & Account Maintenance
Assist with compiling campaign reports and performance recaps.
Help track campaign deliverables and account status within internal systems.
Maintain CRM records and project management tools with accuracy and attention to detail.
Support account managers in preparing presentations, proposals, and client materials.
Professional Growth
Learn BTC's marketing solutions, campaign offerings, and sales process.
Shadow senior team members during strategy meetings and client calls.
Develop account management skills with the goal of growing into a full Account Manager role.
Who You Are (Job Requirements)
0–2 years of experience in marketing, communications, account management, customer service, project coordination, or a related field.
Bachelor's degree in Marketing, Communications, Business, or a related field preferred (or equivalent experience).
Strong organizational skills with exceptional attention to detail.
Excellent written and verbal communication skills.
A proactive mindset with a willingness to learn and take initiative.
Ability to manage multiple projects and prioritize competing deadlines.
Comfortable working in a fast-paced, collaborative environment.
Strong customer service and relationship-building skills.
Interest in digital marketing, social media, influencer marketing, and the beauty industry.
Experience with Google Workspace, Microsoft Office, or project management software is a plus.
Familiarity with Monday.com, HubSpot, Hootsuite, Canva, or similar platforms is a bonus.
Willingness to travel for company events as needed (approximately 2–4 trips per year).
Growth Opportunity
This role is designed as the first step in an Account Management career path at Behindthechair.com. As you gain experience, you'll have the opportunity to take ownership of larger client accounts, contribute to marketing strategy, participate in proposal development, and grow into a full Account Manager position.
Who We Are
Behindthechair.com is the worldwide leader in media for salon professionals. Founded in 2000, BTC disrupted the beauty industry by launching digital-first and has been the #1 online destination for more than 12 million salon professionals for more than 20 years!
With 3.2 million Instagram followers across three accounts and 1.7 million Facebook followers, BTC has built the most powerful and engaged digital community in professional beauty. Our BTC Show welcomes approximately 4,000 hairdressers from more than 40 countries each year, and our BTC University platform delivered over 180,000 continuing education classes across 80 countries last year.
We're also the creators of the #ONESHOT Global Hair Awards, the largest and most exclusive hair awards program in the world, with more than 2.5 million entries over the past decade.
As a female-owned, female-led company, our close-knit team of professionals is passionate about creativity, innovation, and making the lives of hairdressers better every single day.
What We Offer
Behindthechair.com provides:
Competitive Health, Dental & Vision benefits*
Retirement plan with company match*
Collaborative and supportive team environment
Vacation and paid holidays
Remote role
Competitive salary between $50,000–$65,000, final salary will commensurate with experience and location
*Benefits available to eligible employees.
PLEASE BE SURE TO EMAIL A COPY OF YOUR RESUME & COVER LETTER TOÂ NATALIEL@BEHINDTHECHAIR.COMÂ &Â KRISTENC@BEHINDTHECHAIR.COMÂ
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