Automotive Service Advisor

If you are dedicated to providing an outstanding customer experience and want to work with a great team, we invite you to apply! 

Why work as a Service Advisor at Van Horn: 

• Generous paid time off policy including vacation, personal days, and holidays
• No Sunday’s
• Gym/workout reimbursement
• Tuition reimbursement
• Health, Dental Vision, 401k & more!  
• Paid volunteer time (16 hours of paid time off annually to volunteer for organizations of your choice in addition to our generous paid time off (PTO) plan)  
• Employee discounts on vehicles, parts, and service
• Employee Stock Ownership Program (ESOP)
• Professional work environment 
• Promote from within culture
• Community involvement
• Employee referral program 
• Holiday parties, brewer game, summer picnic & more!  

Your Responsibilities:

• Greet customers promptly and pleasantly 
• Communicates with customers to determine the reason for the visit and the nature of the mechanical problem and/or scheduled maintenance 
• Perform vehicle walk around with customer to determine needed repairs. 
• Review vehicle maintenance history and make recommendations
• Provide the customer with available options for repairs while explaining the benefits of timely repairs
• Sell recommended service work to customers based upon mechanics diagnosis
• Provide the customer with a written cost estimate of repairs and an estimated time needed for repairs
• Inform dispatcher of incoming work and ensure customer’s needs are understood by the technician
• Follow up with technicians and the parts department on the progress of repairs to ensure timely completion of work
• Notify customers on the status of their vehicle, based on how the customer wants to be informed. (Minimum of 2x per day)
• Verify warranty and service contract coverage and administer claims for qualifying repairs
• Follow up with customers to ensure customer satisfaction
• Review completed work and charges with the customer and/or send a digital invoice for online payment.
• Daily collaboration with the BDC team including prompt response to customer inquiries

Qualifications:

• High School Diploma or equivalent
• Valid Driver’s License
• Previous customer service experience preferred but not required
• Must be organized, reliable, and able to work in a fast-paced environment

For more information on what its like to work at Van Horn visit: vhcarsrecruiting.com !