GENERAL PURPOSE OF JOB:

The Housekeeping Supervisor oversees the daily operations of the housekeeping department to ensure that all guest rooms and public areas meet the highest standards of cleanliness, order, and guest satisfaction. This role includes managing housekeeping staff, coordinating cleaning schedules, and performing quality control inspections to guarantee that cleanliness standards are maintained.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

GUEST RELATIONS MANAGEMENT
- Be readily available and approachable for all guests.
- Take proactive approached when dealing with guest’s concerns.
- Extend professionalism and courtesy to guests at all times.
- Follows hotel standards for interacting with guests.
- Maintain guest service as the driving philosophy of the hotel.
- Personally demonstrates a commitment to guest service by responding to guest needs

OPERATIONS
- Knows local health and safety codes and regulations that apply to the hotel.
  - Supervise, train, and mentor housekeeping staff, ensuring that all cleaning procedures and hotel standards are consistently met.
  - Assign daily tasks and responsibilities to housekeepers, ensuring an efficient workflow and completion of duties in a timely manner.
  - Inspect guest rooms, corridors, and public spaces to ensure they are cleaned and maintained according to hotel standards.
  - Manage inventory of cleaning supplies, linens, and equipment, ensuring that housekeeping carts and closets are stocked appropriately.
  - Monitor the performance and conduct of housekeeping staff, providing feedback, coaching, and performance evaluations as needed.
  - Address and resolve any issues or complaints from guests related to room cleanliness, taking corrective action as needed to maintain guest satisfaction.
  - Ensure that all housekeeping equipment is properly maintained, and that any malfunctioning equipment is reported to the maintenance department.
  - Assist in cleaning rooms or public areas during high-occupancy periods or when housekeeping staff is short-handed.
  - Ensure compliance with health, safety, and sanitation regulations, including the proper use of cleaning chemicals and procedures.
- Communicate effectively with other hotel departments, particularly the front desk, to coordinate room readiness and resolve any issues related to housekeeping.
- Maintain accurate records of room statuses, cleaning logs, and supply inventories.
- Report any lost and found items to the front desk and ensure proper handling according to hotel policy.
- Oversee the implementation of green and sustainable practices in housekeeping operations, such as minimizing waste and conserving resources.
- Manage schedules and timekeeping for housekeeping staff, ensuring adequate coverage during peak periods.
- Assist in the recruitment, hiring, and onboarding of new housekeeping staff members.
- Report any maintenance issues or damages observed during cleaning to the housekeeping supervisor or maintenance department.
- Collaborate with other hotel departments to ensure a seamless guest experience, including communicating room readiness with the front desk.
- Follow green and sustainability initiatives, such as conserving water and energy during cleaning processes.
- Comply with hotel policies and procedures, including dress code and punctuality.

ADDITIONAL RESPONSIBILITIES:
- Any other duties assigned by the direct or indirect Manager is required by the business operations.

EDUCATION and / or EXPERIENCE:

Prior experience in housekeeping or custodial work, with at least 1-2 years in a supervisory or leadership role.
High school or GED equivalent

TECHNICAL SKILLS AND OTHER REQUIREMENTS:

Strong organizational skills and attention to detail.
Ability to lead, motivate, and manage a team to meet cleaning and productivity goals.
Knowledge of cleaning standards, procedures, and safety protocols, especially within a hotel or resort environment.
Excellent communication and problem-solving skills, with the ability to handle guest complaints and staff concerns effectively.
Physical stamina to assist with cleaning duties, move heavy objects, and be on feet for long periods.
Ability to work flexible hours, including weekends, holidays, and evenings as required.
Proficiency in using housekeeping management systems and scheduling tools.
A customer-focused attitude and commitment to delivering a high level of guest satisfaction.
Strong communication skills and a positive attitude toward guests and team members.
A commitment to providing excellent service and ensuring guest satisfaction.

WORKING CONDITIONS/ENVIRONMENT AND PHYSICAL REQUIREMENTS:

Moderate to Loud Noise
Clear vision

AMOUNT OF TIME - WORK ENVIRONMENT:
- Wet or humid conditions (non-weather) None
- Work near moving mechanical parts None
- Work in high, precarious places None
- Fumes or airborne particles Under 1/3
- Toxic or caustic chemicals Under 1/3
- Outdoor weather conditions 1/3-2/3
- Extreme cold (non-weather) None
- Extreme heat (non-weather) None
- Risk of electrical shock Under 1/3
- Work with explosives None
- Risk of radiation None
- Vibration None

AMOUNT OF TIME - PHYSICAL DEMANDS:
- Stand Over 2/3
- Walk Over 2/3
- Sit Under 1/3
- Use hands to finger, handle, or feel Over 2/3
- Reach with hands and arms Over 2/3
- Climb or balance 1/3-2/3
- Stoop, kneel, crouch, or crawl Over 2/3
- Talk or hear Over 2/3

AMOUNT OF TIME - LIFTING OR FORCE EXERTED:
- Up to 10 pounds 1/3-2/3
- Up to 25 pounds 1/3-2/3
- Up to 50 pounds None
- Up to 100 pounds None
- More than 100 pounds None

Learn more about this Employer on their Career Site