Field Delivery Manager - HVAC

Location: South East England (Basildon office, hybrid)
Working pattern: 2–3 days per week in the Basildon office, with regular site presence across Greater London

Johnson Controls is a global leader in smart, healthy, and sustainable buildings. We deliver innovative equipment, controls, and services across HVAC&R and building management systems. In the UK & Ireland, our Service team supports customers across commercial and industrial sectors, focusing on safe, efficient, and high-quality service delivery.

What You Will Do

We are seeking an experienced Field Delivery Manager to lead our HVAC&R service team in the South East. You will manage a team of field engineers, ensuring contractual commitments, safety standards, and customer expectations are consistently met. This hybrid role combines office-based leadership, site engagement, and operational oversight in a fast-paced service environment.

Key Responsibilities

• Lead, motivate, and develop a team of HVAC&R engineers

• Plan and allocate resources to meet service-level agreements and customer requirements

• Ensure Health & Safety compliance, including RAMS and PPE standards

• Review and approve remedial repair quotations to protect margins

• Oversee tools, equipment, calibration, and PAT testing

• Balance operational, commercial, and customer priorities

• Drive continuous improvement and collaboration with internal and external stakeholders

What We Look For

• Proven experience in the HVAC&R industry (commercial or industrial)

• Previous experience leading or supervising field-based teams

• Strong Health & Safety knowledge (IOSH desirable)

• Excellent communication and stakeholder management skills

• Confident using IT systems including Microsoft Office and mobile devices

• Ability to work flexibly across office, site, and remote settings

What We Offer

• Competitive salary and management bonus

• Company car and IT equipment

• Life assurance and holiday purchase scheme

• Mental health support and development opportunities

• Employee referral programme and product discounts

• Voluntary benefits including childcare vouchers, cycle-to-work, and retail discounts