Patient Access Technician

About Madison Health

Madison Health is a community-focused healthcare organization dedicated to providing compassionate, high-quality care close to home. We believe our employees are the heart of our mission and are committed to fostering a supportive, collaborative workplace where every team member can thrive.

Why Join Madison Health?

• Supportive, team-oriented work environment
• Competitive compensation
• Comprehensive benefits package (medical, dental, vision, retirement)
• Paid time off and holidays
• Opportunities for professional growth and development
• Meaningful work that makes a difference in our community

Position Summary

As a Patient Access Technician at Madison Health, you will be responsible for arranging for the efficient and orderly pre-registration of inpatients and pre-registration of individuals who have hospital based outpatient testing or procedures. Ensure that patient information is collected and patients are aware of hospital policies and procedures.   

This is a full-time position. Hours may vary.  Pay is $16.20 an hour.

Key Responsibilities

• Interviews patients or their representative to obtain personal information or verify information already on file, including emergency numbers and insurance information.  Enters required demographic information into the computer database.  Accepts reservations for direct admit patients.  Obtains signature from patient or representative for testing and/or treatment or admission. 
• Provide patients all required notifications regarding patient rights. Initiates the Advance Directive process.  Distributes Medicare IM Form and Medicaid Patient Rights Literature.  Provide information to the patient regarding billing, visiting hours and hospital specific literature where warranted.
• Pre-registers patients for scheduled admissions and outpatient procedures, verifying insurance information and making sure a complete order is secured.  
• Consults other departments as appropriate to provide information needed for patient safety and care.  Answers incoming calls from departments to make necessary patient status changes in system.  Distributes appropriate information to departments as warranted.  Make sure chart copies are scanned for Medical Records and auditing.
• Collects or makes arrangements to collect co-payments and/or co-insurance due at time of service.  Records payments in computer database.  Provides a receipt for payment to the patient and Finance Department.  Refers patients to Customer Service when financial arrangements need to be made.  

Required Qualifications

• Education: High school diploma or equivalent