Housekeeping Assistant Manager

Job DetailsJob Location: Rush Creek Lodge - Yosemite National Park, CA 95321Position Type: Full TimeSalary Range: $24.00 - $24.00 HourlyCOMPENSATION:  Starting at $24.00 per hour SNAPSHOT A hands-on hospitality role where every day brings new adventures — both on the job and outside in Yosemite’s great outdoors. IS THIS THE RIGHT JOB FOR ME? Do you love making people happy and being part of a diverse team? Have a strong work ethic and a positive attitude? Enjoy the outdoors and living in a remote, nature-filled setting? Want to gain housekeeping leadership and guest service experience — with room to grow if you excel? If that sounds like you, this might be the perfect role. ABOUT US We are a group of exceptional lodges bordering Yosemite National Park, near granite peaks, fresh mountain air, and some of the most iconic views in the world. We’re looking for an Assistant Housekeeping Manager who is excited about providing memorable hospitality experiences and helping support a fun and rewarding work environment.  WHY YOU’LL LOVE IT HERE Competitive pay and benefits Supportive, inclusive team culture Knowledgeable coworkers who share expertise and guidance Work where people vacation — hike, climb, explore, or relax in Yosemite’s beauty on your days off WHAT WE OFFER Paid time off accrual in first year Healthcare benefits available within 90 days 401K eligible with company match after 1 year Regular work schedule with specific days off  If living in lodge-owned housing, room & board available for fixed weekly cost  WHAT YOU WILL DO (JOB SUMMARY)   The Assistant Housekeeping Manager helps lead a team of housekeepers, porters, public attendants, and laundry staff who are responsible for cleaning and maintaining our guest rooms, villas and other Lodge buildings on a daily basis. Our Assistant Housekeeping Manager is a very hands-on position, leading daily room inspections and supporting staff as needed each day in both the housekeeping and laundry areas. The Assistant Housekeeping Manager reports directly to our Housekeeping Director and works closely with our front desk, General Manager, Assistant General Manager and other managers to ensure guests have a great experience with us.  The right candidate has experience following standardized methods and processes that allow our housekeepers to efficiently clean rooms and provide guests with an excellent housekeeping experience. The right candidate is also interested in supporting a positive staff environment and fostering a staff that is warm, personable and extremely helpful to our guests. The Assistant Housekeeping Manager coordinates staff work-plans, priorities, and works hands-on each day to prepare rooms and laundry for guests. They also maintain standards and maintain quality control for the Housekeeping Department and help develop daily and periodic cleaning schedules and priorities. This person also maintains and orders departmental supplies and inventories.  The Assistant Housekeeping Manager is a key part of the team and consistently interacts with and assists Lodge guests. The widespread nature of our property presents the Assistant Housekeeping Manager with challenging logistics but also presents a great opportunity to enjoy the outdoors and our beautiful setting. QualificationsYou’ll thrive in this role if you: Enjoy helping guests and creating a welcoming environment Are reliable, detail-oriented and organized Can balance multiple tasks while maintaining cleanliness and safety standards Work well independently and as part of a supportive team KEY RESPONSIBILITIES Train staff in cleaning procedures, timeliness, and chemical usage Assist with managing schedules, time off requests, attendance of all housekeeping staff Assist with supply ordering as needed Ensure rooms and public areas are cleaned and ready for all functions and time deadlines Assist with cleaning guest rooms, public lobbies, restrooms, and other guest areas as assigned Maintain cleanliness of housekeeping vacuums, closets, storage areas, and other equipment Handle guest complaints concerning housekeeping service or refers problem to managers Inspect all rooms after they have been cleaned to ensure that all lodge policies and standards have met and a room is guest ready Assists housekeepers with daily housekeeping as needed to meet the 4pm check-in deadline including stripping rooms, making beds, porting for the housekeepers, etc. Stay on top of trash and dirty linen and get it to the appropriate place Comply with housekeeping policies and procedures Assist with other lodge needs as the need arises from time to time Communicate professionally at all times with all staff and management Support team members and interns while fostering a positive work environment Work safely, address/report safety issues, and use proper personal protective equipment Comply with work shift schedules and break requirements Perform other duties as assigned, including additional lodge support as needed EDUCATION & EXPERIENCE High School Diploma or GED; college degree a plus Minimum one-year prior work experience in Housekeeping leadership; hotel/hospitality preferred Experience successfully living/working in rural/remote environment preferred COMPETENCIES/REQUIRED SKILLS AND ABILITIES  Strong guest service and hospitality focus Able to train, re-train, and motivate housekeeping daily staff Reliable, dependable and punctual Exceptionally high attention to detail Capable of self-supervision Able to follow written and verbal instructions in a timely, concise manner Works well as part of a team and supports others Detail-oriented with good organizational skills Follows company policies, procedures and safety standards Adheres to food handling and sanitation requirements Communicates appropriately, supportively and professionally Adaptable, takes initiative, and able to multitask and troubleshoot in a fast-paced setting Demonstrates good judgment, integrity, honesty and professionalism Positive attitude and willingness to learn and grow Leading a healthy, balanced, drug-free lifestyle WORK ENVIRONMENT AND PHYSICAL DEMANDS The physical environment requires employee to work both inside and outside in heat/cold, wet/humid, and dry/arid conditions, and to adhere to departmental uniform standards Frequent walking, twisting, bending, stooping, kneeling, crouching, crawling, reaching, sitting, climbing stairs Ability to stand and move continuously Lifting up to 50 pounds and moving carts weighing 300 pounds Working with required chemicals and PPE Shifts of up to 8 hours per day, plus periodic additional overtime hours and help covering additional shifts when needed NOTE We are an equal opportunity employer and extremely proud of our highly diverse team and embrace diversity at all levels of the organization. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.